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Broadband constantly dropping in and out.

jmock87
Newbie
Posts: 2
Registered: ‎10-01-2018

Broadband constantly dropping in and out.

Our internet just seems to be in and out all the time!

 

Phones drop off, i player stops working, laptop stops.

 

Have done all the tests that are provided, nothing seems to help or give a solution.

 

Any other ideas?

 

Thanks

4 REPLIES
Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Broadband constantly dropping in and out.

Did you get customer services to check your line for faults?Huh
Excellent!
Highlighted
jmock87
Newbie
Posts: 2
Registered: ‎10-01-2018

Re: Broadband constantly dropping in and out.

Nope, how do I do that?
Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Broadband constantly dropping in and out.

0800 432 0200 (from within the UK)
+44 345 140 0200 (from abroad)
7.30am - 10pm, every day
Please have your username and password handy.
Excellent!
Plusnet Help Team
Plusnet Help Team
Posts: 494
Thanks: 135
Fixes: 19
Registered: ‎11-01-2018

Re: Broadband constantly dropping in and out.

 

Hi jmock87 and thanks for getting in touch.

 

I'm sorry to hear that you're getting drops in connection.

 

I've tested both your phone line and broadband connection and there are no external faults present. This generally indicates that the drops that you're experiencing (which I can confirm are present) are being caused by something internal to your premises.

 

As a starter for ten I'd recommend that you plug your router directly into the test socket of your BT master socket. Advice on how to do this can be found here.

 

If you are still experiencing multiple drops in connection once you've followed the troubleshooting I've linked, I would recommend that you raise a fault here so that one of my colleagues can investigate and assist you further.

 

Hope this helps!

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team