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Broadband connection

chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Broadband connection

i just want to know why my broadband speeds haved dropped dramatically, ive had my internet through plusnet for 12+ months and had no problems what so ever, however i bought destiny for the ps4 and in the initial week everything was a ok, 2 weeks later my connection to the servers drops every 5 mins making the game pretty much unplayable, ive had to reset my router over 100 times, and now when i do an internet speed test no matter what time my download is a little over 6 gb and my upload is just under a meg, whereas before i.e. 3 weeks ago and the 12+ months before my speed was 10-11 gb download and 1.4 mb upload. i pay the extra on the plus package, could some one one please help me, as im at a loss as to how everything was ok and now its not.
Regards
chris
27 REPLIES
PeeGee
Aspiring Pro
Posts: 1,099
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: Broadband connection

Can you supply the info suggested here and have you rung 17070 selecting option 2 to check for noise?
I assume the mixture of units is:  from 10-11Mb to 6Mb and 1.4Mb to below 1Mb?
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Re: Broadband connection

Hi Phil, Thankyou for responding, yes you are correct Mbs was the unit
my router stats :

DSL Connection
Link Information

Uptime: 0 days, 18:52:36
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.259 / 13.251
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,62
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 19,0 / 32,0
SN Margin (Up/Down) [dB]: 5,4 / 6,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 765 / 7
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 293 / 1.045
HEC Errors (Up/Down): 278 / 5.285
Broadband speedtest results
Download Speed (Mbps): 6.14
Upload Speed (Mbps): 0.98
Ping Latency (ms): 34.63

Estimated line speed:
    There's no speed estimate currently held on your account.
Current line speed:
    6.7 Mb
I would just like to add that this has changed, my previous line speed was/should have been between 8-14 Mbps as was quoted to me, I was receiving 10+ for 12+ months.
regards
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Broadband connection

Hi chris300,
Just looking over your connection logs, it doesn't seem that you've had any chronic series of drops that would have been adequate enough to drop the speeds. Have any of these drops been initiated by yourself via a router reboot?
<img src="http://community.plus.net/visualradius/generated/image14121761494484.png"/>
The speed profiles seem to match up correctly on both our side and the suppliers so this all seems to be in order however I note from your router stats that you do have some errors shown on the line. Given this, would you be able to test the connection from the test socket behind the face place of the master socket and see if this makes any difference on the errors? Details on how to do this can be seen here.
Superuser
Superuser
Posts: 12,579
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Broadband connection

Adam,
Does your statement imply that the PN profile has changed since that reported by the OP above?
Of some recent time, the profile has been 6.7Mbps, slightly more than half of what it should be.  The absence of contemporary diagnostic BT wholesale speed test results is a little unfortunate as we do not know why what the BT profile was the time those stats were collected.
Kevin
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Broadband connection

Hi Kevin,
It has indeed and should be sat around the 11.6mbps mark at the moment. The issue I'm having is seeing what caused the drop and I noted the errors shown in the router logs.
chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Re: Broadband connection

Hi Adam C, Townman
My problem just occured i was playing destiny, i start seeing server errors and keep getting disconnected from game then the message from the ps4 tells me ive lost internet connection, i lookeds at the router and can see the internet light is neither green or red, its just not there, so i reboot my router, ive posted my log
Time Message

Info Oct 1 16:22:52 SNTP Synchronised to server: 212.159.13.50

Error Oct 1 16:22:52 SNTP Systemtime update: time setting 00:05:50 > new time setting: 16:22:52

Info Jan 1 00:04:42 CONFIGURATION saved by TR69

Info Jan 1 00:04:27 FIREWALL event (1 of 1): deleted rules

Warning Jan 1 00:04:27 PPP link up (Internet) [87.112.3.176]

Info Jan 1 00:04:27 PPP CHAP Chap receive success : authentication ok

Info Jan 1 00:04:26 PPP CHAP Receive challenge (rhost = PCL-AG02)

Info Jan 1 00:04:26 PPP CHAP Receive challenge (rhost = bras-red12.mr-dh)

Info Jan 1 00:04:19 PPP CHAP Chap receive success : authentication ok

Info Jan 1 00:04:19 PPP CHAP Receive challenge (rhost = JUNOS)

Info Jan 1 00:04:19 PPP CHAP Receive challenge (rhost = bras-red12.mr-dh)

Info Jan 1 00:04:17 xDSL linestate up (ITU-T G.992.5; downstream: 14015 kbit/s, upstream: 1255 kbit/s; output Power Down: 20.1 dBm, Up: 12.6 dBm; line Attenuation Down: 32.0 dB, Up: 19.0 dB; snr Margin Down: 6.1 dB, Up: 6.6 dB)

Info Jan 1 00:04:13 LOGIN User admin logged in on [HTTP] (from 192.168.1.63)

Warning Jan 1 00:03:53 PPP link down (Internet) [146.90.199.94]

Info Jan 1 00:03:51 xDSL linestate down

Info Jan 1 00:03:21 xDSL linestate down

Info Jan 1 00:02:59 FIREWALL event (1 of 16): modified rules

Info Jan 1 00:02:59 FIREWALL event (1 of 26): created rules

Info Jan 1 00:02:59 xDSL linestate down

Info Jan 1 00:02:54 CONFIGURATION saved by TR69

Info Jan 1 00:02:34 LOGIN User admin logged in on [HTTP] (from 192.168.1.63)

Info Jan 1 00:02:04 FIREWALL event (1 of 6): deleted rules

Warning Jan 1 00:02:04 PPP link up (Internet) [146.90.199.94]

Info Jan 1 00:02:04 PPP CHAP Chap receive success : authentication ok

Info Jan 1 00:02:03 PPP CHAP Receive challenge (rhost = PTW-AG01)

Info Jan 1 00:02:03 PPP CHAP Receive challenge (rhost = bras-red12.mr-dh)

Info Jan 1 00:01:44 xDSL linestate up (ITU-T G.992.5; downstream: 14095 kbit/s, upstream: 1255 kbit/s; output Power Down: 20.0 dBm, Up: 12.6 dBm; line Attenuation Down: 32.0 dB, Up: 19.0 dB; snr Margin Down: 6.1 dB, Up: 6.6 dB)

Info Jan 1 00:01:18 xDSL linestate down

Error Jan 1 00:01:08 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed

Info Jan 1 00:00:48 xDSL linestate down

Warning Jan 1 00:00:38 DHCS server up

Info Jan 1 00:00:38 FIREWALL event (1 of 1): deleted rules

Info Jan 1 00:00:38 FIREWALL level changed to Disabled.

Error Jan 1 00:00:36 UPnP framework enabled

Info Jan 1 00:00:36 FIREWALL event (1 of 1): modified rules

Info Jan 1 00:00:36 FIREWALL event (1 of 1): created rules

Error Jan 1 00:00:30 UPnP framework disabled

Error Jan 1 00:00:28 UPnP framework disabled

Error Jan 1 00:00:26 UPnP framework disabled

Warning Jan 1 00:00:14 KERNEL Cold restart
Thankyou for your time
Superuser
Superuser
Posts: 12,579
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Broadband connection

Chris300,
Next time his happens, can you please capture the router log BEFORE rebooting it.  This log just shows a full restart, with a much improved synch speed.
Following this resynch there will be a follow up drop in PPP session when the plusnet systems are advised by BTOR of the change in synch speed and need to apply the change to your data speed profile.
What version of firmware is the router on please?
Kevin
chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Re: Broadband connection

Hi Townsman, hope this is what you mean, : Software Release: 8.4.4.J.
Ok i`lll leave the log, will post when happens again, regarding your post, when you say `Following this resynch there will be a follow up drop in PPP session when the plusnet systems are advised by BTOR of the change in synch speed and need to apply the change to your data speed profile` would this have anything to do with my speed test go from showing 10+MBs to 6+MBs, has my profile changed for the worst,
Thankyou
Superuser
Superuser
Posts: 12,579
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Broadband connection

Hi Chris,
The firmware info is what I was looking for.
The 16:22 resynch at 14Mbps should have delivered a profile of 12.3Mbps - without time matching BT and PN profiles it is difficult to know what is going on.
I think we need to wait for a look at the log on the occasion of the next drop.  Wait a while to see what happens before bouncing the router.

@CRT,
Can a firmware upgrade be pushed out to this router please?
Kevin
chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Re: Broadband connection

Thankyou Townman
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Broadband connection

Hi all,
@Townman - I can indeed arrange for the firmware to be upgraded, hopefully this will resolve the issue if this sits solely with the drop in connection being caused by traffic generated by Destiny. I know there have been some question raised about this around certain forums as there have been similar theories raised on this game.
Just looking at the connection logs, it looks like the last disconnection matches up with the rough time that the Destiny drop was reported and there has been no issues since.
<img src="http://community.plus.net/visualradius/generated/image14122473924760.png"/>
@chris300 - Can you confirm if you're only seeing this when playing Destiny or possibly any other game?
I'm going to request the router firmware upgrade now so it should hopefully be complete within the next hour. If you notice the connection drop/router reboot during this time i would ask that you leave it to reboot and reconnect of its own accord as this will probably be the update being applied and rebooting it while its upgrading could cause problems and possibly break the router.
I'll post back once I have some confirmation of this being completed.
Superuser
Superuser
Posts: 12,579
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: Broadband connection

Adam,
An aside question - RADIUS logs are they LOCAL time?
Experience tells me when doing diagnostics between discrete systems there is a danger during BST in not knowing / realising that some time stamps might be UCT (GMT) and others are local time (BST)
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Broadband connection

Hi Chris300,
The firmware upgrade has now been completed, it may require you to reserve an IP address and set up game mode for the Xbox One or possibly drop the console in the DMZ.
@Townman - As far as I'm aware, these should be GMT which I presume will be taken from the same place as all the machines on our internal/external networks but I'll see if I can track someone down to check that.
chris300
Grafter
Posts: 33
Thanks: 1
Registered: 26-06-2013

Re: Broadband connection

hi sorry to re-bump this, but my problems are still recurring, besides my router losing power and resettting itself im losing dsl connection quite often through the day, included log:
Info Dec 18 10:55:18 xDSL linestate down

Info Dec 18 10:55:16 LOGIN User admin logged in on [HTTP] (from 192.168.1.63)

Warning Dec 18 10:55:15 PPP link down (Internet) [84.51.143.105]

Info Dec 18 10:54:48 xDSL linestate down

Info Dec 18 10:54:31 FIREWALL event (1 of 1): modified rules

Info Dec 18 10:54:31 FIREWALL event (1 of 1): created rules

Info Dec 18 10:54:31 xDSL linestate down

Error Dec 18 10:54:16 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 71.103.7.188 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable

Error Dec 18 10:27:27 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 119.18.153.249 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable

Error Dec 18 10:20:21 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 218.75.5.27 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable

Info Dec 18 10:15:16 SNTP Synchronised again to server: 212.159.13.49

Warning Dec 18 10:03:26 FIREWALL rule : Protocol: TCP Src ip: 198.20.69.74 Src port: 17545 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:56:08 FIREWALL rule : Protocol: TCP Src ip: 141.212.121.77 Src port: 46026 Dst ip: 192.168.1.40 Dst port: 443 Chain: forward_host_service Rule Id: 1 Action: accept

Warning Dec 18 09:34:24 FIREWALL rule : Protocol: TCP Src ip: 125.64.35.68 Src port: 40044 Dst ip: 192.168.1.40 Dst port: 443 Chain: forward_host_service Rule Id: 1 Action: accept

Error Dec 18 09:31:52 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 49.113.140.126 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable

Error Dec 18 09:30:43 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 139.208.153.49 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable

Warning Dec 18 09:28:53 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50273 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:28:53 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50272 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:28:51 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50268 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:28:51 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50267 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:28:51 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50263 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Warning Dec 18 09:28:51 FIREWALL rule : Protocol: TCP Src ip: 84.51.143.105 Src port: 50262 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept

Info Dec 18 09:15:16 SNTP Synchronised to server: 212.159.13.49

Error Dec 18 09:09:08 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 211.189.194.155 Dst ip: 84.51.143.105 Type: Destination Unreachable Code: Port Unreacheable
Regards
Warning Dec 18 09:02:47 FIREWALL rule : Protocol: TCP Src ip: 125.64.35.68 Src port: 40044 Dst ip: 192.168.1.40 Dst port: 80 Chain: forward_host_service Rule Id: 2 Action: accept