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Broadband connection upstream is misserable

plusnet1338
Newbie
Posts: 9
Registered: ‎26-09-2015

Broadband connection upstream is misserable

Hello,
after a switch from the Sagem com Router with minimalistic interface we have a TP-LINK router now setup at home.
The Sagem Router already delivered horrible speeds so I hoped the TP-LINK router would do a better job.
Now checking the router setup and being able to see connection details I see what causes all the problems:
 
SNR Margin :
Down 6.0 Up 29.2 db
Line Attenuation :
Down 13.1 Up 7.7  db
Data Rate :
Down 20796 Up 448  kbps
Max Rate:
Down 21852 Up 1313  kbps
CRC :
down 17 Up 0 
There must be something wrong with the connection of the line. Those settings sure cant be wrong. 448 kbps upload are horrendous especially with everything being cloud based.
I cant even use the internet while someone in the house is using VOIP/Skype. There surely must be something wrong with the setup of the line on PlusNet side. Syncing Pictures with iCloud or OneDrive totally block the network for everyone else in the house.
8 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Broadband connection upstream is misserable

For some reason, PN still seem to provision ADSL connections with a 448k cap.  On request, they will uncap this and you should see a marked improvement.
Superuser
Superuser
Posts: 12,977
Thanks: 4,273
Fixes: 26
Registered: ‎22-08-2007

Re: Broadband connection upstream is misserable

Reputedly all automated orders are provided with uncapped US.
However manual orders (including setting changes) require lots of settings to be 'adjusted' because there is no way to get the BTw systems to default them to more sensible values.
One wonders why there is such a high number of manual orders being performed and why given the significant impact and consequential rework this is not getting changed with BTw?
plusnet1338
Newbie
Posts: 9
Registered: ‎26-09-2015

Re: Broadband connection upstream is misserable

And who do I contact un uncap this and it surely shouldn't cost anything, right?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband connection upstream is misserable

try live chat
plusnet1338
Newbie
Posts: 9
Registered: ‎26-09-2015

Re: Broadband connection upstream is misserable

Well unfortunately the live chat is greyed out for two days now :O
Community Veteran
Posts: 489
Thanks: 39
Fixes: 2
Registered: ‎26-09-2015

Re: Broadband connection upstream is misserable

Their phone number is quite well hidden, but they normally answer pretty quick.  0800 432 0200   Don't give up in despair if the message gives an estimated wait time of an hour, it's done that for me a couple of times but in fact the call was answered in a minute or so.
Tony
adie:quote
plusnet1338
Newbie
Posts: 9
Registered: ‎26-09-2015

Re: Broadband connection upstream is misserable

lets say I don't have a phone. still need to be able to contact them :O
Especially with their advertising off great customer service Smiley
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Broadband connection upstream is misserable

Placing the order now, it should be 1 working day to complete.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff