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Broadband connection timing out

grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

Broadband connection timing out

Anyone else having this problem? I turned on my PC at about 1945hrs this evening and tried to get to several websites. Timing out all the time. Last tried at about 2030hrs (writing this via my phoene's wireless capability).
Sometimes I get a message from BT stating:
"You have been connected to this page for one of the following reasons. You must now shut down your Browser and Internet applications before attempting to reconnect:
- The BTWholesale access circuit to tour Service Provider is currently down. Your service should be resumed soon."
ETC.
Last week it was a couple of days with completely unreliable webmail access and now this.
I had promised to do something for work at 2000hrs via a VPN connection but, obviosly, that's gone for a Burton now.
Very annoying and frustrating.
20 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Broadband connection timing out

If it's a Thomson modem/router it could be losing it's DNS for some reason. There's a couple of threads on this board about this.
I think http://community.plus.net/library/dns/how-to-change-the-default-dns-servers-in-a-thomson-speedtouch-... might apply to the 582n as well as the 585.
Edit: see http://community.plus.net/forum/index.php/topic,105445.msg900252.html#msg900252 as well.
grizedale
Grafter
Posts: 47
Registered: 13-11-2007

Re: Broadband connection timing out

I am also getting the same problem as the OP from around the same time,  also the same BT message
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

Re: Broadband connection timing out

Same here  Sad
Router is not getting my usual IP address. It starts 172.16 instead.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Broadband connection timing out

Hi Folks,
By any chance do any of you have a Thomson or Technicolor and can connect to it using telnet?
Hold CTRL+Q to start console output when you are in and it is authenticating, then being supplied the 172 address. It would be a god send if you could post this please.
Our support teams have posted they have seen a spike in calls and graphing suggests something smells bad, but I am remote of the situation and trying to put pieces together and help diagnose this.
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

Re: Broadband connection timing out

Not using a Thomson. My router's a Netgear DG834T running DGTeam. Tonight is the first issue I've had for months.
MikeA1
Newbie
Posts: 2
Registered: 27-06-2012

Re: Broadband connection timing out

Also no broadband here in Woking.
3COM router getting 172.x.x.x address.
shiraga0516
Newbie
Posts: 1
Registered: 27-06-2012

Re: Broadband connection timing out

Same here in Aberdeen.
Getting 172 IP address.
Netgear router.
Edit: It's working now. (23:21)
Darkcider
Newbie
Posts: 3
Registered: 27-06-2012

Re: Broadband connection timing out

Same symptoms here on East side of Manchester. 172.16.50. address and Netgear DGN2200 router
Tried new micro filter but no joy. Outage since approx 8pm when I got in from work, possibly earlier. Phone line all ok btw
wisewood
Grafter
Posts: 26
Registered: 01-08-2007

Re: Broadband connection timing out

Seeing same here with Thomson router. In Sheffield.
Connection has just gone down and come back up but ip is still 172.16.116...
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

Re: Broadband connection timing out

Back again using (wasting) the data allowance on my phone.
My router is a BT Voyager 2110.
I am in Hampshire.
So BT's definition of "service back shortly" is (at least) 3 hours.
Doubt we will see this fixed tonight.
So, who at Plusnet/BT would like my bosses number so that you can tell him why I didn't do the work I promised I would do this evening?
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Broadband connection timing out

CX
Grafter
Posts: 745
Thanks: 2
Registered: 16-09-2010

Re: Broadband connection timing out

Similar problem here. Around 22:00 the connection slowed to a crawl. After reconnecting I was given a 172.16.x.x IP.
Typing this on a tiny Huawei Ideos over 3g so excuse any typos!
Edit: It just reconnected and is working.
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

Re: Broadband connection timing out

Router just reconnected with correct IP address. Internet now working.
MikeA1
Newbie
Posts: 2
Registered: 27-06-2012

Re: Broadband connection timing out

Working now too Smiley