Broadband connection problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow broadband speed / dropouts ?
Broadband connection problems
28-08-2013 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've noticed over the last 7 days my broadband has had Browser / internet and connection problems. Aslo unable to watch BBC iplayer or watch youtube videos without pausing / delays. All laptops are up to date with drivers. I've run the BT speedtest but that comes back with 5. Mb download and upload 300kb. The broadband service doesnt reflect these speeds?
Have also had plusnet Assist popping up regulary advising connection problems, I have followed on screen instructions but problem still persists. I have tried calling support but queue times are 15mins before being answered so unable to get through.
I've checked service update and see that some maintenance performed recently however has stopped but still affects service.
Please advise.
Many thanks
Re: Broadband connection problems
28-08-2013 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just been looking at your account and I've just spotted and fixed an issue with mismatched speed profiles, that in turn could have caused the issue you've been seeing. Can you see if that's helped at all as soon as you can?
Adam
Re: Broadband connection problems
28-08-2013 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've not noticed any difference with speed on the connection.
The original max speed of 6.2 Mb before the problems started seems fast compared to speed now. Will there be any chance of fibre at our address soon ? thanks
Re: Broadband connection problems
28-08-2013 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<img src="http://community.plus.net/visualradius/generated/image13777052469967.png"/>
I'd suggest running through our faults wizard and if your line is still disconnecting we need to take a closer look.
There's no information on fibre for your exchange yet, any information regarding this can be found here.
Slow broadband speed / dropouts ?
08-09-2013 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As per previous query regarding slow speed and dropouts being confirmed a few weeks ago the symptoms have still not been resolved. Please can someone look into this for me ?
thanks
Re: Slow broadband speed / dropouts ?
08-09-2013 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
08-09-2013 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
08-09-2013 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can someone from support resolve this......?
Re: Broadband connection problems
08-09-2013 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: chrispurvey I'd suggest running through our faults wizard and if your line is still disconnecting we need to take a closer look.
Have you raised a disconnecting fault ticket via the link provided by Chris Purvey?
Re: Broadband connection problems
08-09-2013 7:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whats the best replacement router to buy to test the line as broadband slow ?
30-09-2013 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Broadband speed is slow.... .Whats the best replacement router to buy to test the line with as the automated assist advises to do this before raising a ticket.
thanks
Re: Whats the best replacement router to buy to test the line as broadband slow ?
30-09-2013 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think (from memory) you need to plug in to the test socket and that's about it.
Re: Broadband connection problems
30-09-2013 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can I suggest providing the information requested here and we may be able to see the problem http://community.plus.net/forum/index.php/topic,96155.0.html
Re: Broadband connection problems
01-10-2013 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<img src="http://community.plus.net/visualradius/generated/image13806204651070.png"/>
Could you complete faults questions at http://faults.plus.net and we'll get your line tested.
Re: Broadband connection problems
05-11-2013 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow broadband speed / dropouts ?