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Broadband connection keeps dropping today and lag spikes constantly

Hanxbear
Grafter
Posts: 28
Registered: 10-10-2011

Broadband connection keeps dropping today and lag spikes constantly

Can anyone help?  I have to keep restarting my router as the connection just drops
9 REPLIES
Simonj89
Dabbler
Posts: 18
Registered: 09-02-2013

Re: Broadband connection keeps dropping today and lag spikes constantly

Hanxbear
Grafter
Posts: 28
Registered: 10-10-2011

Re: Broadband connection keeps dropping today and lag spikes constantly

That sounds suspisciously similar - however when the internet is connected it's of poor quality
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Simonj89
Dabbler
Posts: 18
Registered: 09-02-2013

Re: Broadband connection keeps dropping today and lag spikes constantly

Mines the same. Currently 1.32mb/s normally 21mb/s. Dont mean to hijack y our thread but if these 2 issues are linked may help solve the problem!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband connection keeps dropping today and lag spikes constantly

Hi Hanxbear,
I've posted a graph of your connection, it seems that you're still having a few disconnections.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630014133817.png"/>
You've started the fault troubleshooter but haven't completed the initial questions, would it be possible to go to http://faults.plus.net and complete this then we'll take a further look at your line?
@Simonj89
I can see we've arranged for an engineer visit, let me know how it goes.

Hanxbear
Grafter
Posts: 28
Registered: 10-10-2011

Re: Broadband connection keeps dropping today and lag spikes constantly

I have tried to answer the questions - but it's asking to try a different router - I only have one
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband connection keeps dropping today and lag spikes constantly

Hi, you should be able to advise that you're unable to try an alternative router at that question?
Hanxbear
Grafter
Posts: 28
Registered: 10-10-2011

Re: Broadband connection keeps dropping today and lag spikes constantly

OK I've raised the fault to the best of my ability.
Hanxbear
Grafter
Posts: 28
Registered: 10-10-2011

Re: Broadband connection keeps dropping today and lag spikes constantly

Guys,
I'm really concerned with this - it's happened at least 4 times today and getting worse.  Judging by the stream of complaints on the forum with what appears to be exactly the same thing, there are major problems with Plusnet broadband and no one is join the dots.
Can you give me assurance that this is not the case?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband connection keeps dropping today and lag spikes constantly

Thanks for completing the fault checker, we're currently testing your line and we'll update you on the outcome and go from there.