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Broadband connection keeps dropping out

Hayley24
Newbie
Posts: 3
Registered: ‎22-12-2022

Broadband connection keeps dropping out

Hi all
Not sure if anyone can help but I've tried all the suggestions on the guides and am losing the will to live.
My connection keeps randomly dropping out (orange flashing light) and then 5 mins later comes back. Then it does it again. This is happening about 4 or 5 times an hour. 3 days in the last 2 weeks it's done this.
Any suggestions 🤷‍♀️
Thanks
Hayley
4 REPLIES 4
jab1
Legend
Posts: 16,668
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Broadband connection keeps dropping out

@Hayley24 

It sounds very much like you have a problem - most likely not in your home/office environment, but more likely in the BT/OR network.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Hayley24
Newbie
Posts: 3
Registered: ‎22-12-2022

Re: Broadband connection keeps dropping out

Hi John
Thanks for your message.
I do have a landline connection but don't have a phone 🤦‍♀️ Only ever use my mobile. Only had a phone line as one was needed for the broadband. So I can't actually check the line. I'll contact plusnet and go from there.
Thanks for your help
Hayley24
Newbie
Posts: 3
Registered: ‎22-12-2022

Re: Broadband connection keeps dropping out

Well, I've reported the problem, they've run a test and apparently there is a fault and they need to send an engineer to sort it. Oh the joy 🤣
Thanks again for your help
Townman
Superuser
Superuser
Posts: 22,769
Thanks: 9,470
Fixes: 153
Registered: ‎22-08-2007

Re: Broadband connection keeps dropping out

A cheap handset can often save significant time in locating faults such as this.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.