Broadband connection drops when opening web-browser
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Broadband connection drops when opening web-browser
27-01-2013 6:22 PM
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I have recently purchased a new laptop and i am having issues with connecting to the internet. Basically when i open the web-browser (internet explorer) the connection is fine at first. However after about 5-10 seconds the connection drops. I notice all the lights in the router go off and then start coming back on again one after the other. After this browsing will be fine until I restart the computer, or close the browser for an extended period.
I have a number of devices in the house connected to the internet (phone, PS3) and dont suffer these issues, its just when i connect to the web-browser but i cant seem to fix it, though admittedly i'm not the most tech-savvy person
Any advice appreciated, thanks!
Re: Broadband connection drops when opening web-browser
27-01-2013 6:45 PM
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Also are you connected via wifi or ethernet cable?
Re: Broadband connection drops when opening web-browser
27-01-2013 9:26 PM
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start on the menu bar > all programs > accessories > system tools > ie with no add ons)
Re: Broadband connection drops when opening web-browser
28-01-2013 1:21 PM
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If you've managed to try any of the above steps let us know how you got in.
Re: Broadband connection drops when opening web-browser
03-02-2013 6:37 PM
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Quote from: AndyH Which router are you using? TG585?
Also are you connected via wifi or ethernet cable?
Yes its the Thompson TG585, and its a wireless connection
Quote from: mushy You could try a different brower ie firefox or just using internet explorer with no add ons (depending on your version of windows go to
start on the menu bar > all programs > accessories > system tools > ie with no add ons)
I tried using Chrome instead but has the same issue (i.e it works for 30 seconds then the router restarts itself), and also disabled add-ons in IE. No luck
Re: Broadband connection drops when opening web-browser
04-02-2013 1:39 PM
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Let me know if its still an issue after trying that.
Adam
Re: Broadband connection drops when opening web-browser
05-02-2013 7:27 PM
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Sadly that hasn't solved it, any further advice appreciated
Cheers
adie:quote
Re: Broadband connection drops when opening web-browser
06-02-2013 9:31 AM
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I want to arrange a replacement for you, however I feel it best we go outside of the usual process to make sure we can get your router back here for testing.
Any problem with me arranging a courier to come pick that up?
Re the new one that should reach you within the next 3 working days.
Re: Broadband connection drops when opening web-browser
11-02-2013 8:34 PM
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I have received the new router and it seems to have solved the issue.
As to having the courier pick-up the old one, yes that should be fine but no-one is in during the day on weekdays. Just send me a message to arrange this
Thanks
Re: Broadband connection drops when opening web-browser
12-02-2013 10:20 AM
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I can only arrange a courier for during the week I'm afraid. Mind posting it back to us and we'll refund you for the cost?
The address we'd like to try and get the router returned to is:
FAO Products Team
Plusnet
The Balance
2 Pinfold St
Sheffield
S1 2GU
Re: Broadband connection drops when opening web-browser
18-02-2013 8:04 PM
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Before i send this one back I need to solve some problems i'm having with the Technicolor router you have sent me. Initially the router kept disconnecting and would then go on to the Technicolor login screen. It would then go back to normal. This was happening on all devices connected to the internet (not just my laptop).
This seems to have resolved itself now (though i may be speaking too soon), however i am now experiencing pretty dreadful speeds of less than 1mb/s
http://www.speedtest.net/result/2517726702.png
Can you advise?
Thanks!
Re: Broadband connection drops when opening web-browser
18-02-2013 8:28 PM
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DSL Connection
Link Information
Uptime: 0 days, 12:49:03
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 428 / 1.150
Data Transferred (Sent/Received) [MB/GB]: 115,36 / 1,36
Current Line Speed
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
1 Mb
Thanks!
Re: Broadband connection drops when opening web-browser
19-02-2013 11:17 AM
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A period of instability led to the dynamic line management lowering the speeds. I cans the line has been fairly stable for the past few days (assuming that's since using the new router) so I've submitted an SNR reset which should fix that within a few hours.
Adam
Re: Broadband connection drops when opening web-browser
25-02-2013 6:59 PM
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I am still experiencing low speeds (though they have now crept up to 1.5mb/s), i think the router is still restarting itself from time to time, albeit infrequently. I have reset it yesterday so will monitor it and see if that sorts things, but for the time being is there anything you can do about my low speeds, or any advise?
Thanks
Re: Broadband connection drops when opening web-browser
26-02-2013 10:10 AM
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I've checked your line and it's currently syncing at the speeds you're seeing. I'd suggest running through the checks at http://faults.plus.net and we can investigate this from there if the speed remains as it is.
Keep me updated.
Chris
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