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Broadband connection dropping out frequently

leicray
Grafter
Posts: 28
Thanks: 3
Registered: 19-02-2017

Broadband connection dropping out frequently

I am experiencing intermittent, but fairly frequent, dropping of my broadband connection. Once or twice a day is not uncommon. My router is connected to the master telephone socket. My telephone sounds intermittently crackly. This has been going on for a few weeks now and it's getting tiresome. I'm out of contract and I'm prepared to take my business elsewhere.

 

Could you please investigate?

2 REPLIES
JayG
Aspiring Pro
Posts: 875
Thanks: 47
Fixes: 1
Registered: 30-10-2011

Re: Broadband connection dropping out frequently

A phone line fault will always cause broadband problems whichever ISP you are with.

You need to report a phone line fault with your phone provider (if it's PlusNet you can use faults.plus.net, live chat, or phone the support team on 0800 432 0200) 

leicray
Grafter
Posts: 28
Thanks: 3
Registered: 19-02-2017

Re: Broadband connection dropping out frequently

Thanks JayG for the advice. I registered the fault at faults.plus.net and their system confirmed that my broadband connection had dropped a couple of times each day for the last week. You'd think that that would have prompted them to investigate without me having to complain, but no. Poor service.