Broadband connection dropping out frequently
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband connection dropping out frequently
Broadband connection dropping out frequently
02-11-2016 8:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
My broadband connection has been dropping out frequently over the last 10 days. In fact its got so bad that I'm having to use a wifi hot spot on a mobile phone just to post this message and go through the broadband trouble shooter. I'm waiting to get a new microfilter so i can test that before logging the fault, but is there anything else that I can do to sort this out?
ta
Barry
Re: Broadband connection dropping out frequently
02-11-2016 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happy to have a look and see if I can spot anything from a line test if you PM me your username.
Please send me a private message
Re: Broadband connection dropping out frequently
02-11-2016 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the PM.
Our tests are showing the line quality isn't look great:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 15.1 | 31.0 |
SNR Margin: | 30.0 | 11.8 |
Errored Seconds: | 0 | 3 |
HEC Errors: | 0 | |
Cell Count: | 2745877 | 3917495 |
Speed: | 444 | 11284 |
Maximum Stable Rate (KBPS): | 6816 | Fault Threshold Rate (KBPS): | 5452 |
Mean Time Between Retrains (Seconds): | 2654 | Mean Time Between Errors Upstream (Seconds): | 13935 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 105 |
We can see a lot of disconnections:
Re: Broadband connection dropping out frequently
02-11-2016 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
No, the line seems fine and I cant hear anything on the quiet line test.
Re: Broadband connection dropping out frequently
02-11-2016 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection dropping out frequently
02-11-2016 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will do. Thanks very much for your help, one last quick question. I've gone through everything on the broadband problems page but ts asking me to text my connection with a different router. Do i need to do this, or is it definitely a problem with the line?
Ta
Barry
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband connection dropping out frequently