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Broadband connection dropping every half an hour or so

Ferrosol
Newbie
Posts: 7
Registered: 30-07-2010

Broadband connection dropping every half an hour or so

Basically my internet connection seems to be dropping every half an hour or so. Restarting my router seems to fix it but then it drops again another half an hour later. It started  doing this about yesterday lunch time. It's working fine in between it just makes online gaming impossible. Can anyone suggest anything that might be causing it? Nothings changed on my system as far as I know. Could it be my router overheating with the current weather?
8 REPLIES
ffox
Rising Star
Posts: 269
Thanks: 19
Registered: 08-06-2011

Re: Broadband connection dropping every half an hour or so

You could test the overheating router theory by using a fan to blow air around it.
Ferrosol
Newbie
Posts: 7
Registered: 30-07-2010

Re: Broadband connection dropping every half an hour or so

Hasn't made any difference. Tried rebooting my computer and the router, also tried switching off power management for my network controller which also hasn't helped. The connection is still dropping every half an hour. The weird thing is when I go to my router it still shows as connected even though I can't connect to anything at all on the internet.
dick:quote
Moderator
Moderator
Posts: 17,999
Thanks: 1,439
Fixes: 154
Registered: 11-01-2008

Re: Broadband connection dropping every half an hour or so

There's not some idle setting for 30 minutes in the router config it's getting confused about is there?
may be best to raise a fault at http://faults.plus.net

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband connection dropping every half an hour or so

Hi there,
You've definitely got a dropping connection:
<img src="http://community.plus.net/visualradius/generated/image13732857192835.png"/>

As dvorak says you should definitely raise this to us via http://faults.plus.net - I can see you've raised a couple but they've been closed off before our faults team can get a look at them. Please try again but leave it open and our team will get on it and get this sorted for you.
Ferrosol
Newbie
Posts: 7
Registered: 30-07-2010

Re: Broadband connection dropping every half an hour or so

Was talking to one of my neighbours today and she claimed she's been having connection problems with her internet loading very slowly or not at all. So I wonder if there is some sort of fault with the local exchange.
Also ran a couple of traces in an attempt to find the problem.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\name>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:
  1    <1 ms    1 ms    1 ms  192.168.1.1
  2    66 ms    68 ms    65 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    *      66 ms    *    link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    *        *      64 ms  xe-10-0-0.ptw-cr02.plus.net [212.159.1.42]
  5    64 ms    71 ms    70 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    *      101 ms    *    kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    *        *      70 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  9    *        *        *    Request timed out.
10    *      65 ms    *    bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]
11    64 ms    70 ms    65 ms  bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

C:\Users\name>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:
  1    <1 ms    1 ms    1 ms  192.168.1.1
  2    75 ms    68 ms    *    lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
  3    69 ms    *        *    link-b-central10.ptw-gw02.plus.net [212.159.2.15
4]
  4    *      101 ms    67 ms  xe-7-2-0.ptw-cr02.plus.net [212.159.1.22]
  5    *        *        *    Request timed out.
  6    69 ms    *        *    kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *      67 ms    *    ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    65 ms    *        *    bbc-vip113.telhc.bbc.co.uk [212.58.244.68]
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    67 ms    *        *    bbc-vip113.telhc.bbc.co.uk [212.58.244.68]
16    *        *        *    Request timed out.
17    *        *      65 ms  bbc-vip113.telhc.bbc.co.uk [212.58.244.68]
Trace complete.
C:\Users\name>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    68 ms    71 ms    76 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    66 ms    65 ms    65 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    69 ms    64 ms    65 ms  xe-10-0-0.ptw-cr02.plus.net [212.159.1.42]
  5    64 ms    64 ms    65 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    *      66 ms    65 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    71 ms    64 ms    66 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  9    73 ms    69 ms    70 ms  132.185.255.164
10    *      66 ms    69 ms  bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]
Trace complete.
C:\Users\name>tracert www.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
  1    <1 ms    1 ms    1 ms  192.168.1.1
  2    *        *      137 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    *        *      65 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.15
6]
  4    *      117 ms    69 ms  xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
  5    *      131 ms    *    te9-4.ptn-gw01.plus.net [195.166.129.33]
  6    73 ms    74 ms    *    gi5-1.peh-cr02.plus.net [84.93.232.61]
  7    *      72 ms    76 ms  po5.peh-cr01.plus.net [84.93.232.16]
  8    81 ms    78 ms    *    vlan2658.peh-elb02.plus.net [84.93.232.53]
  9    72 ms    80 ms    *    portal.plus.net [212.159.8.2]
10    76 ms    79 ms    79 ms  portal.plus.net [212.159.8.2]
Trace complete.
C:\Users\name>tracert www.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
  1    <1 ms    1 ms    1 ms  192.168.1.1
  2    65 ms    69 ms    70 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    66 ms    69 ms    65 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.15
6]
  4    68 ms    68 ms    65 ms  xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
  5    67 ms    69 ms    66 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  6    75 ms    79 ms    77 ms  gi5-1.peh-cr02.plus.net [84.93.232.61]
  7    74 ms    87 ms    75 ms  po5.peh-cr01.plus.net [84.93.232.16]
  8    74 ms    72 ms    78 ms  vlan2658.peh-elb02.plus.net [84.93.232.53]
  9    79 ms    78 ms  137 ms  portal.plus.net [212.159.8.2]
Trace complete.
C:\Users\name>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:
  1    <1 ms    1 ms    1 ms  192.168.1.1
  2    63 ms    66 ms    68 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    66 ms    64 ms    66 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    64 ms    65 ms    72 ms  xe-10-0-0.ptw-cr02.plus.net [212.159.1.42]
  5    65 ms    65 ms    61 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    65 ms    65 ms    65 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    65 ms    65 ms    65 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10    62 ms    69 ms    65 ms  132.185.255.140
11    65 ms    65 ms    65 ms  www-vip.telhc.bbc.co.uk [212.58.251.195]
Trace complete.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Broadband connection dropping every half an hour or so

Quote
So I wonder if there is some sort of fault with the local exchange.

It's certainly a possibility, that should become evident as part of us investigating this.
Just so you know a traceroute won't reveal anything as to what's causing an intermittent fault. The only difference you might see is that the response times in general may be slightly higher as a result of the speed profile being lowered by dynamic line management (which can happen temporarily when a connection is dropping).
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ferrosol
Newbie
Posts: 7
Registered: 30-07-2010

Re: Broadband connection dropping every half an hour or so

Hmm sorry to dredge up this thread again. But the last note on my questions log showed an engineer promising to contact me after 5PM today but I haven't heard anything from you. .
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband connection dropping every half an hour or so

Hi,
Sorry to hear that, I'll get this picked up with our faults team, they'll be in-touch soon.