Broadband connection dropouts, wired connection suggested but…
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Broadband connection dropouts, wired connection suggested but…
27-03-2016 10:55 AM
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As suggested by several PlusNet experts I have connected through all the channels where I live in the hope one of of them would improve the connection standard. I don't understand why I am having this problem as my previous broadband providers didn't. It's impossible to watch a film without the the picture 'freezing', buffering, refreshing…
I would like to get out of the PlusNet contract but, I have to pay £170!?!? If a job/service isn't provided as written in the providers contract, the customer doesn't pay surely? Weird.
Re: Broadband connection dropouts, wired connection suggested but…
27-03-2016 11:00 AM
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What router do you have?
If you Like it, give it a
Re: Broadband connection dropouts, wired connection suggested but…
27-03-2016 12:58 PM
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Quote from: holly48court I thought wired connections were a thing of the past?
Not really - wired connections are highly reliable and rarely suffer from interference, a complete contrast to wireless That is why "wired" speed tests are requested, it identifies where the problem is probably occurring. with relatively high accuracy
That said, have you tried setting different SSIDs for the 2.4GHz and 5GHz bands. There are suggestions in other threads that this can overcome some problems (at least it may stop inadvertent switching between bands).
Phil
Using a TP-Link Archer VR600 modem-router.
Re: Broadband connection dropouts, wired connection suggested but…
27-03-2016 5:40 PM
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Do some further testing starting off with your tablet right next to your router and then gardually move away, testing as you move further and further away to see if the perfomance drops. If it does then it is defintiley the wiereless side requreis some thought.
An ISP supplied router isn't the best in all situations, and you might be better off buying your own wireless router, making sure you aquire one that gives a better performance. If you still have the talk talk router you may be able to set that up to work with your plus net connection, if it worked well for you before then it may work again.
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 9:46 AM
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@etdsaunders I am using the modem that Plusnet provided. (The second one actually, the first was faulty).
@peegee "have you tried setting different SSIDs for the 2.4GHz and 5GHz bands". Sorry I am a novice when it comes to 2.4GHz etc. how do I change the settings please?
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 9:52 AM
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We're happy to help look in to the problems you're experiencing, however we do ask that you test via an ethernet cable within the T&Cs:
Quote 2. What you need
.....
2.1.5. to be able to connect to our services via a wired (Ethernet) connection so we can help fix any faults you may have.
I understand that you don't have any wired devices though. Have you been through any of the wireless troubleshooting: http://www.plus.net/support/broadband/wireless_broadband/
Quote from: PeeGee
That said, have you tried setting different SSIDs for the 2.4GHz and 5GHz bands. There are suggestions in other threads that this can overcome some problems (at least it may stop inadvertent switching between bands).
It's not a Hub One, it's a 2704 (ADSL connection).
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 9:59 AM
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Phil
Using a TP-Link Archer VR600 modem-router.
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 11:29 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 12:34 PM
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Quote from: holly48court @peegee "have you tried setting different SSIDs for the 2.4GHz and 5GHz bands". Sorry I am a novice when it comes to 2.4GHz etc. how do I change the settings please?
If you've a PN Hub One go to Advanced Settings then "Wireless" in the management page for the router, via your web browser:
select 5ghz tab; amend there, after unclicking synch with 2.4ghz, and change name from 2,4ghz one.
Re: Broadband connection dropouts, wired connection suggested but…
28-03-2016 1:29 PM
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Quote from: Chris It's not a Hub One, it's a 2704 (ADSL connection).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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