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Broadband connection delayed

stagephrite
Newbie
Posts: 1
Registered: 11-05-2014

Broadband connection delayed

So i've just moved house and applied for a package with plusnet. I've been keeping track of the progress through the account summary and help assistant tickets & this was due to go active yesterday. The phoneline is active(has been since the day i applied) but i received a text yesterday saying the broadband activation had been delayed. There is a ticket relating to this issue with the message:
Quote
There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Check status in Install Diary and progress.

Is this just somebody needing to review everything and make sure there were no errors before the broadband is activated or something i should be concerned about?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Broadband connection delayed

Hi stagephrite,
That ticket has been generated in error, sorry for any concern it's caused - I can see why it would.
Your order completed at 11:01am this morning so I've manually activated your account for you.
Chris Pettitt
Cloud Environments Engineer