Broadband connection but no internet
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Broadband connection but no internet
12-10-2018 11:32 PM
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Re: Broadband connection but no internet
13-10-2018 9:00 AM
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Welcome to the forum.
You need the password updating in your router. When you use the factory reset by pushing a paperclip or similar into the reset hole you need to hold the switch closed for at least 25 seconds. I suggest that you try again. If that fails you can set it yourself by logging into the router and going to the advanced settings. The actual detail on where to find the correct page is router specific so if you get stuck with that then advise which router you have on here. If that doesn't work my guess would be that the password you are entering doesn't exactly match that which you set and I'm afraid that you'll have to contact Plusnet.
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Re: Broadband connection but no internet
14-10-2018 5:02 PM
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Hi @loubylou11
Sorry to hear you are having connection issues since this has happened.
@Baldrick1 is correct in what he says.
If you are still having issues then take a look here for assistance and info on how to do this.
Let us know how you get on.
Thanks,
MoR
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