cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband barely useable

chris2005
Grafter
Posts: 74
Registered: 05-08-2010

Broadband barely useable

Hi
Please can you check out my broadband as it is nearly unusable at the moment.
Constantly dropping out with tortoise speeds
Regards
Chris
2 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Broadband barely useable

Hi Chris,
Sorry to hear about the connection issues. I've ran a test checks on the line, everything seems to be performing normally from this side. Are you connecting wirelessly or wired?
If possible can you run a wired speed test using this web page - https://www.btwholesale.com/pages/static/homepage/index.htm
Thanks,
Dan
Twills
Grafter
Posts: 46
Registered: 14-05-2014

Re: Broadband barely useable

Hi Chris,
Took a quick look at your account. It seems there are large periods of time 5-6 hours during some days where your upload is utilized quite highly. This is data being uploaded from a device connected to your router transmitting data to the outside world - cloud back up, torrents that kind of thing. While ever this is happening other devices will have reduced response times because the bandwidth is already being used. Any idea what can be doing this? If you can identify this and turn it off that *should* resolve the matter Smiley
Twills.