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Broadband and phone order delayed

Posts: 3
Registered: ‎14-09-2018

Broadband and phone order delayed

I placed an order for broadband and home phone on 28th August. This would be a switch to Plusnet from BT Broadband. Initial payments have been taken by Plusnet and since then, there has been no further update from Plusnet. I took the plunge to switch providers after reading glowing reports about Plusnet service from Which, but now I am not so sure. Is there an easy way to get some updated information from the Provisioning Team without going through the never ending phone options?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Broadband and phone order delayed

Hello @Thearcher


I am sorry to hear you had not been kept up to date with your order status. I have had a look into the matter for you and sent you a detailed email in regards to your query.


You can also view my response through your members portal by Clicking Here


Please feel free to get in touch if you need further assistance.