cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband and phone order delayed

Highlighted
Thearcher
Newbie
Posts: 1
Registered: Friday

Broadband and phone order delayed

I placed an order for broadband and home phone on 28th August. This would be a switch to Plusnet from BT Broadband. Initial payments have been taken by Plusnet and since then, there has been no further update from Plusnet. I took the plunge to switch providers after reading glowing reports about Plusnet service from Which, but now I am not so sure. Is there an easy way to get some updated information from the Provisioning Team without going through the never ending phone options?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 57
Thanks: 9
Fixes: 4
Registered: 06-08-2018

Re: Broadband and phone order delayed

Hello @Thearcher

 

I am sorry to hear you had not been kept up to date with your order status. I have had a look into the matter for you and sent you a detailed email in regards to your query.

 

You can also view my response through your members portal by Clicking Here

 

Please feel free to get in touch if you need further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team