From reading your other posts it appears that you consider 1.9Mbps as being good. This suggests that you are on the end of a very long line to the exchange. You must realise that maintaining decent performance in these circumstances is neither easy or directly in the gift of PlusNet. This potentially flaky connection is maintained by Openreach. All PlusNet can do is liaise with them if there is a hard fault and do some minor tweaking to improve performance if there is a temporary degradation on the line if it has recovered. However, PlusNet are not constantly monitoring your line.
If there is an alternative solution such as fibre, cable or even mobile data available then you should indeed look at the cost and performance of the alternatives. If however you are threatening to transfer to another ISP then you should be aware that all you will have is a different company liaising with Openreach who will still be responsible for this problematic connection.
One final piece of advice is that whilst PlusNet staffers do come along, and very good they are too when they do, this is mainly a self-help forum where other PlusNet customers will try to help those who fully describe their problems. Simply shouting that something is wrong precludes you from taking advantage of this experience.
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