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Broadband & phone Number Change.

oldgeezer
Grafter
Posts: 212
Thanks: 1
Registered: 02-02-2010

Broadband & phone Number Change.

We recently had to change our BT phone number for personal reasons.
I raised a ticket to make PN aware and was told it might or might not affect my broadband.
In the event my broadband didn't seem to be affected. However about a week ago I discovered that I could only get a BT Speedtest result if I entered my OLD telephone number.
I questioned this again but was told that because my BB was still working there wouldn't be a problem.
I have noticed that my PN profile seems to be stuck on my previous 6Mb/s when my BT profile is almost 1Mb/s higher. I thought that the PN profiles should closely follow the BT ones ?
Is this in some way connected with the mix up with the phone number ?
Oldgeezer.
3 REPLIES
oldgeezer
Grafter
Posts: 212
Thanks: 1
Registered: 02-02-2010

Re: Broadband & phone Number Change.

Well there you go !
Logged on this morning and it's shot up to 6.8 Mb/sec. Strangely all my speedtest results are still down in the 5000's and the BT Speedtest doesn't work with my new number.
If some-one at Plusnet Towers has done something then thank-you. If it's down to BT's automated systems then a big cyber thank-you.
Oldgeezer
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband & phone Number Change.

speedtest results are stored as cookies on your computer
oldgeezer
Grafter
Posts: 212
Thanks: 1
Registered: 02-02-2010

Re: Broadband & phone Number Change.

Those nice kind people at Plusnet Towers have given me the Service ID to enter in the BT Speedtest site and that works a treat.
I tried one more re-boot of my router and that bumped my download speed almost up to my PN & BT IP profile figure.
I'm a happy bunny  Smiley  Smiley