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Broadband activation

shihas06
Newbie
Posts: 3
Registered: ‎14-02-2022

Broadband activation

Hi,

I got the email from Plusnet, the phone line was activated which was on yesterday, Do you know when the broadband gets activated?

Is it same time as the phone line ?

9 REPLIES 9
jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband activation

@shihas06 Have you plugged in and tried your Hub? Your broadband should have completed by midnight last night.

John
shihas06
Newbie
Posts: 3
Registered: ‎14-02-2022

Re: Broadband activation

@jab1  Not Yet, I was waiting for the broadband activation email as mentioned in the welcome email. do I need to wait ?

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband activation

@shihas06 Plug it in, try it. If it doesn't connect, come back and say so. You can't do any unrepairable damage.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
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Registered: ‎21-04-2017

Re: Broadband activation

Thanks for your post @shihas06 and welcome to our Community Forums.

I've checked your order and I can see your broadband's due to go live this Friday at any point up to midnight. 

If you have further queries or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband activation

Thanks for that, @Gandalf . I thought most installs were simultaneous provision these days?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
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Registered: ‎21-04-2017

Re: Broadband activation

If there's a stopped BT line at the address we can reactivate quickly within 24 hours, we'd generally activate the phone line first then place the broadband order as that's usually quicker than placing a simultaneous order. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband activation

OK - thanks.

John
shihas06
Newbie
Posts: 3
Registered: ‎14-02-2022

Re: Broadband activation

Hi,

could you please check and confirm whether my broadband connection is ready to use now ?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Broadband activation

Hiya @shihas06,

 

Thanks for getting in touch, I appreciate it.

 

 

I have checked your order and it has completed, so I have activated it on your account.

 

Please plug in your router and get back to me to let me know if your are able to connect 😊

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team