Broadband activation

[#1]

Hi forum
I was only told today that when the engineer comes it can take 5-7 days to activate the broadband. Is there anyway this could be sped up as I believe I've seen some people have their activation dates a bit quicker than the one given

[#2]

Is this for Fibre or normal ADSL? Do you already have a phone line?

[#3]

Sorry jelv I should have been more detailed in my description. It's adsl and the engineer is installing a new line on the 9th of april

[#4]

That timescale is probably correct as the broadband can't be ordered until the phone order has completed. I suggest you chase them to make sure the order is placed - ring them the following day to check.

[#5]

Oh okay well iI've chased plus net up enough recently and I hate it so I hope I don't have to chase them up for something before the engineer datealthough iit's still showing as checking your details on the tracking order and I ordered 8 working days ago

[#6]

If the engineer is confirmed as the 9th you shouldn't need to chase before then. Give them a ring on the 10th to make sure the order is placed). You could also post on here on that day to ask for confirmation.

[#7]

Yeah I will do thanks jelv. Hopefully the following Thursday which  is 7 working days I will be all set up

[#8]

Hi there,
I've just checked and can confirm your order and apointment is going through fine for the 9th

[#9]

does this mean my broadband should be fully up and running by the following thursdsay

[#10]

broadband orders take 5 to 7 days to complete so it would be more likely to be active by the Thursday of the following week yes (April 18th).

[#11]

so is this when the 10 day training period starts? and at the start of the training period is the internet usable at all or are the speeds terribly low deeming broadband activity unusable?

[#12]

No, that would be a bit self-defeating if it was unusable. You should find it's working fine but that the speeds might be below estimates.

[#13]

Well let'shope that on tThursday the 18th of April I will all be set up