Broadband activation
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- Re: Broadband activation
Broadband activation
20-12-2014 11:05 PM
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First of all, let me commend you on the excellent service I have received so far. I applied for home phone/broadband on the 15th of December and I had my home phone activated on the same day and received my router yesterday (19th). I have been told that my broadband will be activated on the 25th (any time until midnight). This is all incredibly quick and I have been kept in the loop the whole way so big thumbs up for that.
I was wondering if there was any way the line could be activated sooner than this? Preferably now
Thanks in advance.
Metaliron
Re: Broadband activation
22-12-2014 9:47 AM
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Any chance anything can be done to speed up things so I have broadband before crimbo?
Kind Regards
Metaliron
Re: Broadband activation
22-12-2014 12:30 PM
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Re: Broadband activation
23-12-2014 4:37 PM
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I did notice that my broadband light was on today (was red I believe) but I still couldn't log on... so perhaps a step closer!
It did say on the router not to hook it up before the line was activated. I'm clearly way too impatient for that and have already hooked it up. Will I face any problems when the line is actually activated on the 24th? I'm just making sure as I doubt anyone will be around on Christmas day to help out in case I face issues
Thanks in advance.
Re: Broadband activation
23-12-2014 6:32 PM
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Quote I'm clearly way too impatient for that and have already hooked it up.
No worries, it just means you might have a little extra to do tomorrow but it shouldn't be too involved.
When the broadband light shows as solid green you'll just need to log in to the router via it's browser interface and enter the username and password:
http://www.plus.net/support/broadband/hardware/technicolor-582n-advanced.shtml
Re: Broadband activation
24-12-2014 2:41 AM
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Thanks in advance.
Re: Broadband activation
24-12-2014 8:48 AM
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is the same as the password that you use to login to the Plusnet "Member Centre"
Re: Broadband activation
24-12-2014 9:36 AM
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Re: Broadband activation
24-12-2014 10:25 AM
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Merry Christmas guys! Massive fan of plusnet already!
Re: Broadband activation
24-12-2014 10:38 AM
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Quote from: Metaliron what's all this I keep seeing in the forums about profiles
After your ADSL line is activated, your BT exchange will spend ten days 'training', trying different settings on your connection, and learning the characteristics of your line. At the end of the ten days, BT will calculate your line profile that gives your line the best balance between highest speed and lowest error rates.
To allow the training to get the best result, try to keep your router continuously switched on, and don't be tempted to fiddle with the router settings too often.
Ask again here in about two weeks, and someone will take a look at your trained BT profile, and we can comment on whether it looks OK and whether the corresponding Plusnet line speed matches correctly.
Quote from: Metaliron getting the maximum speed possible for the line?
To get the best result and maximum speed, ensure your modem/router is plugged into the telephone MASTER socket for the duration of the training, and ideally keep it located there afterwards.
Re: Broadband activation
03-01-2015 1:31 AM
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Thanks in advance.
Re: Broadband activation
03-01-2015 9:53 AM
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Re: Broadband activation
03-01-2015 9:22 PM
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Quote from: plusnettony The line is a bit lower than I'd expect so I've re-set the line for you. You should see an improvement to sync within the next few hours.
Cheers Tony, I've just had a look now and there hasn't been any improvement, in fact, it seems to have dropped a bit to around 5.1 Mbs.
Could someone have a look? Thanks in advance.
Kind Regards
Metaliron
Re: Broadband activation
04-01-2015 2:08 PM
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A warm welcome to the forums.
To advise you further, we need some facts and figures please, as requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Is the router connected to the master socket?
Is there any noise on the line? Dial 17070 option 2 using a corded phone in the master socket.
Are there any extension sockets / phone cables?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband activation
05-01-2015 9:35 AM
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