Broadband activation time
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Broadband activation time
14-02-2008 9:11 AM
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I just checked in the member centre though and it's saying a date for my activation - 19 days away. Is that normal? The 7-10 days I expected is long enough!
Thanks
Re: Broadband activation time
14-02-2008 11:20 AM
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BT are shopwing an acceptable date of 03/03, but with a required by date of 18/02.
This could either be human error or BT anticipating delays (which shouldn't happen). I've seen this once before where BT had randomly set a really weird acceptable date. I'll give them a ring now.
Re: Broadband activation time
14-02-2008 11:32 AM
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BT are showing an acceptable date of March 3rd, because they know that they are short of resource in your area but can definitely provide service by that date. It is however entirely possible for your order to be completed before hand and as such, I'm going to put your ticket on hold until the 20th, at which point we'll be able to double check again to see if they have had any update on progress.
Apologies for the delay here.
Re: Broadband activation time
14-02-2008 3:04 PM
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Thanks for checking it out.
Re: Broadband activation time
14-02-2008 3:05 PM
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It's just the terms that BT use with their order system.
Required by is the date that we request.
Re: Broadband activation time
11-03-2008 1:13 PM
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I can't get the router to connect and have raised it with PN who are waiting on BT. There's only a master socket, no extensions, I've pulled the phone out, tried a few different microfilters and routers.
I've had a look at the phone socket. There are no wires connected directly to the front plate, behind the test socket however there are two wires connected; one blue, one white. There are maybe another 8 wires that are not connected to anything.
Most of the pictures I can find online of what it should look like involve wires with two colours striped, but these wires are all solid colours. I'm pretty sure the house is less than 5 years old so it shouldn't be wildly out of date.
Does this wiring sound right, has anyone seen wiring diagrams/photos online that might illustrate what the situation should be? Thanks.
Re: Broadband activation time
11-03-2008 1:37 PM
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The incoming cable from BT is just 2 wires for your phone. The broadband signal comes over the same wires.
The filter splits the phone and broadband signals. Put simply imagine it's the difference between radio and TV - i.e. different frequencies.
BT need to connect up the Broadband signal at the exchange, it sounds like that is in a work queue.
Re: Broadband activation time
11-03-2008 1:41 PM
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BT have supposedly connected it up and since done line tests that haven't shown up any problems.
Re: Broadband activation time
11-03-2008 1:45 PM
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What make & model of router is it and is it getting a broadband signal (check status)?
If it's a PN supplied one you're best asking them for support though........
Re: Broadband activation time
11-03-2008 2:07 PM
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Re: Broadband activation time
11-03-2008 2:26 PM
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I presume you can log on to the routers admin pages from your PC.
What are your ADSL settings (usually VC-BASED, 0, 38)
What does the Modem section of the main status page say?
e.g.:
Modem
ADSL Firmware Version A2pB018e.d16f
Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
Re: Broadband activation time
11-03-2008 2:45 PM
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The status page I don't think reports any speeds, or they read as 0, and it just says "Connecting..."
Re: Broadband activation time
11-03-2008 3:15 PM
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If it doesn't get a signal it usually says something like "check the cabling"
Re: Broadband activation time
11-03-2008 4:05 PM
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Re: Broadband activation time
11-03-2008 4:41 PM
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(or you've wired it up wrong)
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