Broadband activation - new customer
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Broadband activation - new customer
15-12-2015 7:56 PM
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I am a new customer to plusnet and had my phone line activated a few days ago. With previous companies our broadband has been activated at the same time - I was wondering how long the wait is usually for with plusnet?
Eager to watch Luther tonight on iPlayer
Thanks for any assistance!
Re: Broadband activation - new customer
16-12-2015 6:28 AM
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Re: Broadband activation - new customer
16-12-2015 10:48 AM
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Re: Broadband activation - new customer
16-12-2015 10:59 AM
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The phone order is showing as complete, but somehow 2 separate broadband orders have been placed, both as simultaneous orders (which they shouldn't be now as the phone order has already completed) and both broadband orders have gone in to a delayed state due to no matching phone order.
So at the moment I can't commit to a date for your broadband going live as we're going to have to untangle this and possible place a new broadband order (once these have been cancelled off).
Re: Broadband activation - new customer
16-12-2015 11:25 AM
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I've placed cancellation requests for the incorrect orders, at the moment we need to wait for these to complete and then place a correct order after. There's also a further complication in that the records for your line don't seem to have updated, so I've sent a request through for this too.
Once we have more info we'll get back to you, really sorry for the confusion here.
Re: Broadband activation - new customer
16-12-2015 11:59 AM
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Re: Broadband activation - new customer
17-12-2015 12:51 PM
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Re: Broadband activation - new customer
21-12-2015 1:54 PM
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Re: Broadband activation - new customer
21-12-2015 9:08 PM
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Re: Broadband activation - new customer
22-12-2015 4:19 PM
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I can see that you're now online after manually setting up the router. Let us know if you have any queries we can help with.
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