Broadband activation date passed and not getting any information
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Broadband activation date passed and not getting any information
10-11-2013 4:33 PM
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I also couldn't find any way yo add or authorise my own name on the account, is this possible? At least then I could talk to someone.
Re: Broadband activation date passed and not getting any information
10-11-2013 4:35 PM
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that will tell you the current status of the order.
and yes, it is normal for any business to only speak to the account holder regardless as to whether you know the user/pass.
Re: Broadband activation date passed and not getting any information
10-11-2013 4:36 PM
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Re: Broadband activation date passed and not getting any information
10-11-2013 4:40 PM
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Re: Broadband activation date passed and not getting any information
10-11-2013 5:14 PM
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However that status might mean they would have to refer the enquiry to the provisioning team which probably means waiting until Monday. The Digital Care Team staff who respond in the forums will also be here then.
Are there any closed tockets or service notices on the account which give any more information? You can find those by going here, setting an appropriate date range (eg last 30 days) and clicking Go.
Re: Broadband activation date passed and not getting any information
11-11-2013 1:40 PM
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Re: Broadband activation date passed and not getting any information
11-11-2013 2:25 PM
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There has been a problem with some of the exchange equipment which has caused a delay to your order unfortunately. I have been in touch with our suppliers who have advised that this exception will be cleared within the next 48 hours. I have requested a free of charge expedite, which has been accepted by our suppliers to get you connected ASAP.
I'll keep you updated on the progress with this and I'll let you know once I have an update for you.
Re: Broadband activation date passed and not getting any information
11-11-2013 10:44 PM
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Re: Broadband activation date passed and not getting any information
13-11-2013 12:03 AM
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Re: Broadband activation date passed and not getting any information
13-11-2013 9:00 AM
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Sorry for the information you've been provided. I can confirm that we are expecting, and our suppliers have confirmed that the order is due to complete by the end of the day tomorrow. I will check back tomorrow and I'll let you know once the order has completed.
Re: Broadband activation date passed and not getting any information
15-11-2013 5:15 PM
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Re: Broadband activation date passed and not getting any information
15-11-2013 5:19 PM
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Sorry for the lack of communication on this. Your order has now completed, if you could connect up your router, you should be able to connect.
Re: Broadband activation date passed and not getting any information
15-11-2013 5:22 PM
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Re: Broadband activation date passed and not getting any information
15-11-2013 5:24 PM
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