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Broadband access denied 'failed billing' message - why?

springdune
Newbie
Posts: 1
Registered: 19-08-2017

Broadband access denied 'failed billing' message - why?

A long standing customer with Direct Debit set up and valid Credit Card option, just in case, and still over the last two weeks I am getting the message "failed.billing.plus.net/apps/payment/failed" on trying to access the internet.  No reason for it as via my work PC I can see by payment has been taken by DD and nothing outstanding.  Unhelpfully there is no Online Chat Service available so forced to phone Customer Service - which does't do what it says!  Over an hour waiting time last week and this morning 15 minutes and by 11am 30 minutes waiting.  Has anyone else experienced this?  Poor 'service' is making me consider moving away......

2 REPLIES
rongtw
Seasoned Hero
Posts: 6,307
Thanks: 1,150
Fixes: 11
Registered: 01-12-2010

Re: Broadband access denied 'failed billing' message - why?

Happend to me last week Sad  could not accept and pay later , I actually got through on phone after 20 mins its was early morning

Was told its a Known bug in the system Crazy2

https://community.plus.net/t5/My-Account-Billing/pathetic/td-p/1466659

 

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Superuser
Superuser
Posts: 2,580
Thanks: 967
Fixes: 8
Registered: 10-04-2007

Re: Broadband access denied 'failed billing' message - why?

It's probably something odd being flagged on your account that will need a staff member like @Chris to investigate. Hopefully it's something quick to sort and get you back on-line.