Broadband Up And Down
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Broadband Up And Down
25-03-2015 8:47 AM
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Anyone else had issues.
The broadband fault reporter is also not working it says its down for maintenance when I try and report a fault.
Its up now but had been down for a couple of hours before.
Re: Broadband Up And Down
25-03-2015 9:05 AM
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Re: Broadband Up And Down
25-03-2015 9:29 AM
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Yes all set to automatic. I do have a static IP with yourselves but router is set to automatically be allocated
Re: Broadband Up And Down
25-03-2015 12:00 PM
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Welcome to the forums.
Can you please follow the guidance in the speed issues thread and gather the requested information and post it back here.
Is there noise on the line? Dial 17070 option 2 using a cored phone in the master socket.
Is the router in the master socket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband Up And Down
25-03-2015 2:20 PM
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Info as requested whilst looking for the information the Noise margin downstream went to a large number and cut me off again
ADSL Link Downstream Upstream
Connection Speed 14873 kbps 883 kbps
Line Attenuation 21 db 4.5 db
Noise Margin 6 db 11 db
Download speedachieved during the test was - 12.08 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.12 Mbps
Upload speed achieved during the test was - 0.59Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:16Mb (This may vary between 15Mb and 18.5Mb) - Checked on 2015-03-11 16:11:45Current line speed:13.1 Mb
Re: Broadband Up And Down
26-03-2015 11:02 AM
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Re: Broadband Up And Down
31-03-2015 8:33 PM
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SNRM going to a high number is not going to lead to you being cut off - it going to zero will certainly cause that!!
The reported synch rate is around 5Mbps lower than it might be for the line's attenuation. Is the router plugged into the master socket? Is there noise on the line? Dial 17070 option 2 using a corded phone plugged into the master socket.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband Up And Down
01-04-2015 6:20 AM
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