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Broadband Support Issue Ongoing since 31st August

paulcottam
Newbie
Posts: 4
Registered: 05-08-2016

Broadband Support Issue Ongoing since 31st August

I have a support issue open since 31st August (Question  130557591) we have had 3 BT engineers attend each time they have repairs faults on the line but still our internet drops out for days 

I spoke to support on the chat this morning once again and they tell me its under investigation by faults dept which i know but despite 2 post by myself on the tickets detailing we have no Internet there is no posts by support for a week (since 7:08am, Friday 16 Sep 2016) 

Does the ticket system not work? i know support is busy but i rarely get any reply from support at all

Although i think that the fault is actually with our telephone line the lack of support from Plus Net is frankly very poor indeed 

 

2 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Broadband Support Issue Ongoing since 31st August

A member of staff should review this during office hours next week if not or if you prefer you raise a complaint here

James

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Broadband Support Issue Ongoing since 31st August

Hi there,

 

Sorry for the problems you've had getting a response. I've taken a look over your account and can see another engineer has been booked and is due tomorrow. Hopefully they'll find the underlying issue and rectify this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff