cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Speeds Up and down while downloading..

brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Broadband Speeds Up and down while downloading..

I have contacted the technical team over the phone and they cannot seem to find a problem. What happens is when i download anything the speeds will go up to 1.5MB/s and then go down to 1kb/s continuously. My internet connection is not stable at all. Also if I use Youtube the videos wont always load etc. Also ever since i have had the phonecall my IP profile has gone down to 7MB from 18MB !?
10 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Broadband Speeds Up and down while downloading..

How do you connect to the router, wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Re: Broadband Speeds Up and down while downloading..

Now my profile has gone up? Why does it keep changing? I am connected wired straight to the router. The connection just wont give a stable speed when downloading.
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Broadband Speeds Up and down while downloading..

Hi there,
It looks like we're seen the connection drop quite frequently over the last couple of days, have you been rebooting the router at all?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Re: Broadband Speeds Up and down while downloading..

Yes i have rebooted my router several times. I have also just started the ping test with thinkbroadband and there is some red spikes already?
brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Re: Broadband Speeds Up and down while downloading..


Then i got cut off so having to re-start the test.... (new IP)
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Broadband Speeds Up and down while downloading..

Thanks brownyy,
I'd avoid rebooting as that will eventually have a negative impact on speeds too. I can see you've raised a fault so our faults team will investigate and get back to you ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Re: Broadband Speeds Up and down while downloading..

I have been trying to raise a fault but the page wont load? how can i access the ticket because i have not been able to put any information in?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband Speeds Up and down while downloading..

A fault ticket was raised earlier, I can see you've added notes to this too. Our faults team will update you once they've checked over things.
brownyy
Dabbler
Posts: 11
Registered: 15-11-2013

Re: Broadband Speeds Up and down while downloading..


Why is there a constant yellow spikes even some red? I was not even using the internet through the night?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband Speeds Up and down while downloading..

The red is either when you're not connected or you've changed IP address, the latter seeming to be the case here when you've reconnected.
Has you connection improved? Our faults team will be picking your ticket up shortly.