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Broadband Speed

thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Broadband Speed

Hi everyone, fairly newish plus.net user here.
My details are as follows :-
Phone exchange:
    CLEVEDON
Estimated line speed:
    79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-17 17:37:51
Current line speed:
    78 Mb

When I use a broadband speed checker it is only saying 26Mb upload speeds varies from 9Mb to 10Mb. I've used Ooklas and BTs speed checker both results pretty much the same.
10 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Broadband Speed

can you run http://speedtest.btwholesale.com then click further diagnostic then tell us what IP profile is set too?
Thanks
thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Re: Broadband Speed


1. Best Effort Test: -provides background information.
Download Speed
27.79 Mbps

0 Mbps 74.21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 27.79 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-74.21 Mbps .
Additional Information:
IP Profile for your line is - 74.21 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.9 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Community Gaffer
Community Gaffer
Posts: 17,661
Thanks: 654
Fixes: 162
Registered: 05-04-2007

Re: Broadband Speed

Is that a wired or wireless speedtest? If wireless, what speed do you get with a cable?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Re: Broadband Speed

Wireless.
Plusnet Help Team
Plusnet Help Team
Posts: 13,388
Thanks: 240
Fixes: 67
Registered: 27-04-2007

Re: Broadband Speed

As connection speeds will usually be slower over wireless than over a wired connection do you have a network cable you could use to connect between your PC and router? If so can you run us another test that way as it would help us understand if the drop in speeds is due to the connection itself or the wifi connection.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Re: Broadband Speed

Results of wired test
1. Best Effort Test: -provides background information.
Download Speed
67.42 Mbps

0 Mbps 73.93 Mbps
Max Achievable Speed
Download speedachieved during the test was - 67.42 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-73.93 Mbps .
Additional Information:
IP Profile for your line is - 73.93 Mbps
2. Upstream Test: -provides background information.
Upload Speed
10.88 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

So the line speed and estimated line speed of 78/79Mb should be ignored?
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Broadband Speed

Try this speed test: http://www.thinkbroadband.com/speedtest.html - it tends to be more accurate than the BT one.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Re: Broadband Speed

thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Re: Broadband Speed

So the line speed and estimated line speed of 78/79Mb should be ignored?
Are my speeds acceptable for what I'm paying for?
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Broadband Speed

For your connection, the acceptable range of speedsis 60 Mbps-73.93 Mbps
Yes speeds are acceptable i'd say  Wink