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Broadband Speed is way below even 1mbps

shoshi
Newbie
Posts: 2
Registered: ‎28-05-2021

Broadband Speed is way below even 1mbps

 

I have had problems with the broadband speed since day one, and now it's even lower. I just ran a broadband sped test and the download speed is 0.42Mbps and the upload speed is 0.14Mbps. This is incredibly low to the point I am currently using my mobile data as a hotspot connection instead of the WiFi I'm paying for. My laptop is positioned right next to the router, so I am not understanding why my connection is so slow.

Thanks in advance for your help.

6 REPLIES 6
jab1
Legend
Posts: 16,946
Thanks: 5,408
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband Speed is way below even 1mbps

@shoshi Welcome to the forums. Just so I don't give you misleading information, can you confirm you are definitely on ADSL, please?

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Broadband Speed is way below even 1mbps

Hi @shoshi 

 

Thanks a lot for reaching out via our Community Forum. I've run some tests on your line this afternoon and have found no issues with the service at all. The broadband profile on both ours, and our suppliers end appears to be connect, and the line is syncing at around 16.8Mbps.

 

The issues you're having may be caused by the wireless connection. To diagnose this further, please connect a device to the router using an Ethernet connection and run another speed test. Let us know how you get on and I'll be happy to follow up.

 

If you're interested, I've added my test results to this post for your reference.

KBD
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 8.5 16.5
SNR Margin: 6.0 3.0
Errored Seconds: 1 0
HEC Errors: 7  
Cell Count: 14951194 34745157
Speed: 1211 16834

xDSL Status Check
Circuit ID: CBUK61537981 Service ID:  
Telephone NO.: NA Test Executed On: 28-05-2021 13:02:06
 Adam
 Plusnet Help Team - Leeds
jab1
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Posts: 16,946
Thanks: 5,408
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband Speed is way below even 1mbps

@adam945 Out of curiosity, what is the line attenuation for the OP?

John
RealAleMadrid
Aspiring Hero
Posts: 2,725
Thanks: 1,402
Fixes: 59
Registered: ‎07-07-2009

Re: Broadband Speed is way below even 1mbps

@jab1  it's shown as loop loss in the KBD test as 16.5dB downstream so a fairly short line, the sync speed should probably be higher. Looks like the OP did a speed test on Wi-Fi which is a waste of time.

jab1
Legend
Posts: 16,946
Thanks: 5,408
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Registered: ‎24-02-2012

Re: Broadband Speed is way below even 1mbps

Cheers for that - another thing to remember. 😉

Mind you, the OP hasn't been back, or if s/he has, they didn't respond to my question, which is answered anyway.

John
jab1
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Posts: 16,946
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Registered: ‎24-02-2012

Re: Broadband Speed is way below even 1mbps

Disappeared without reply...

John