Broadband Speed and Router

[#1]

As buntrob - we're asking for the speed test results via Ethernet for good reason as there can be a huge difference between Wireless and Ethernet.

[#2]

Hi,
Ok I will get the iMac down to the router and do a test for you....
I do understand that Ethernet can be better.  But why have I had 17mb for a good few weeks since I've upgraded to 21Cn and then all the sudden drops

[#3]

Here the results on Wifi just before I go and take it to the router for the Wired Connection

[#4]

There you go here the Wired connection no difference..

[#5]

BT been here said there no fault to the line so it something on plus net side that effecting me...
Like I said ever since next door join you I've notice poor services but i wouldn't of though this effected anything but need this sorting please

[#6]

Can you keep the computer on the wired connection for a bit ? See if the issues remain ?
It could be something as simple as your neighbour is now using wireless on the same channel as you and it is causing your speed problems. I get very variable speeds on my wireless during the day and especially in the evening when my speed can drop to 7 or 8Mb (down from 40+) when the neighbours are all on their wireless. My wired connection stays relatively stable though.

[#7]

Well I know My channel is not the same as the neighbours so that rules it out...
I cant really keep this on wired as the router in a room where it awkward.  But as I say I have never had wireless problems...

[#8]

As mention earlier in thread i wasn't getting above 13mb till BT engineer was on the phone to plus net in which they altered something got got the speed up a bit.. I honestly think it something on plus net end with my account

[#9]

One last go before I love this back

[#10]

Quote from: rookey

But as I say I have never had wireless problems...

...until your neighbor turned on their new router.
Just because they are on different channels doesn't mean there is no possibility of interference.
Are you certain that last test was via ethernet? I'm surprised that the ping time didn't change at all, I would have expected it to be a bit lower via ethernet. Did you physically turn off the wireless access?

[#11]

The last 2 test were done via Ethernet 100%
There you go your surprised see I've a problem as I use to get ping 18 via wifi..

[#12]

To add I have tried 2 different routers both the same results

[#13]

The Fault Ticket is with our Faults Team who will be in touch in due course.

[#14]

Ok do they look at this thread too to see my results etc.

[#15]

How long do these faults normally take to look it been 24 hours since bt been