Broadband Speed and Router
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Broadband Speed and Router
25-02-2014 6:38 PM
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My Broadband speed has dropped again We got it to the right stable speed after a couple of weeks of trouble when I got moved over to 21CN first couple of week was terrible then it got stabilised now it back to square one.
Ive done test with 2 of Plus Net routers and new filter into the Test socket of my BT line and still not how it should be.
Are plus net Router the trouble... I hope plus net can sort this out for me...
One thing I just remember is that i referred my next door neighbour to plus net and I think ever since they got connected to them my speed dropped...
Re: Broadband Speed and Router
26-02-2014 6:58 AM
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5 this morning it was 9mb and still is should be getting 17mb. Even worse upload was 34
Re: Broadband Speed and Router
26-02-2014 7:15 AM
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Re: Broadband Speed and Router
26-02-2014 9:55 AM
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I've checked your line and everything seems absolutely fine. The only disconnects I can see are those from you've swapped the router around, so the line is looking stable.
Do you have a TBB Graph at all? ( http://community.plus.net/forum/index.php/topic,106312.0.html ) We could use this to look for any potential packet loss. Your sync rate is high at 17795 and your CVLAN (IP Profile) is set to 17741.
Re: Broadband Speed and Router
26-02-2014 10:42 AM
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Speed low as 9 is terrible. I don't have a graph. Am
Fed up with this now
Re: Broadband Speed and Router
26-02-2014 10:50 AM
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You should expect an update within 48-72 hours.
Re: Broadband Speed and Router
26-02-2014 3:19 PM
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Re: Broadband Speed and Router
26-02-2014 3:21 PM
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1. Best Effort Test:
Download Speed : 3.85 Mbps
2. Upstream Test:
Upload Speed : 0.87 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
This via the bt test and i have do the further test so you should see results?
Re: Broadband Speed and Router
26-02-2014 3:33 PM
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Bandwidth (Up/Down) [kbps/kbps]: 1.255 / 17.423
I just can't understand this as speed is effected on all devices in the house... Something not right somewhere and I think ever since next door signed up to Plus Net it went downhill
Re: Broadband Speed and Router
26-02-2014 4:19 PM
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Re: Broadband Speed and Router
26-02-2014 4:29 PM
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Re: Broadband Speed and Router
26-02-2014 4:46 PM
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The Faults Team can take up to 48-72 hours to get back in touch from the time you raised your Fault Ticket.
Please allow us some time to look into this for you.
Re: Broadband Speed and Router
26-02-2014 4:48 PM
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Re: Broadband Speed and Router
26-02-2014 4:56 PM
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The TBB sends a ping to your router every second of the day and it measures the response times. These responses are then aggregated/averaged and the response times for 100 pings are graphed into one section. Where you have packet loss, a ping is being sent but no response is being received back - there are a few possibilities for this and one of them is a line fault. Ideally, you should not have any packet loss.
Can you post your router stats? I imagine your seeing quite a few errors on there.
Re: Broadband Speed and Router
26-02-2014 5:40 PM
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