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Broadband Speed Slow (not restored?)

Posts: 1
Registered: ‎01-09-2011

Broadband Speed Slow (not restored?)

I usually have a broadband speed about 1to 1.5mbps. I went over my broadband allowance and therefore my speed was limited. However i have now started a new billing month, but my broadband speed has not been restored.
i HAve thomson tg585 v7
Uptime: 0 days, 0:29:36
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 17,691
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 9.5 / 20.5
SN Margin (Up/Down) [dB]: 29.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 4
HEC Errors (Up/Down): 0 / 4

i have done all relevent speed tests with no problems just a slow speed, i have no idea what to do next
please help
Plusnet Help Team
Plusnet Help Team
Posts: 13,741
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Broadband Speed Slow (not restored?)

Hi there,
To elaborate on the response to your ticket we'll be restoring your speeds as part of a fix for a problem we've identified with a few customers being left on the wrong speed profile.
Your details have been added to problem ID 68235. I'll keep an eye on that for you and will give you a shout when that's been fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team