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Broadband Speed Issues - pmxyz - split

pmxyz
Newbie
Posts: 1
Registered: 05-10-2009

Broadband Speed Issues - pmxyz - split

1) PlusNet Broadband Your Way Option 2 with included 15GB bandwidth
2) Paid-for usage  94.56MB 
Paid-for allowance: Up-to 15GB
Free usage: 672.68KB
Total usage: 95.23MB
3) Current line speed: 250
4) This is from last night *
Download speedachieved during the test was - 125 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
5) Not available at present.
6) VP capacity at this exchange is currently showing as Green - LWGAR
7) This is happening frequently and has been for the last 3 months. Never used to happen before.  Something has defiantly changed. Clearly other users are having similar issues. Ticket already open.
* looks like the profile it dropped again overnight. Great!
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Broadband Speed Issues - 03/10/09

@pmxyz
You aren't experiencing the same issue as the other people in this thread, your slow speeds are caused by your profile dropping due to a low sync on your line. Make sure your modem/router is plugged in to the master socket without using an extension lead, if your sync increases it should take around 3 days for your profile to increase and then you'll see better speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff