Broadband Speed Issues - 03/10/09

[#1]

My results:
1.  Your product type
Madasafish MAX Premier
2.  Your current usage from the VMBU
3.41gb
3.  Your IP Profile, as reported by Plusnet
Can't produce this for MAAF
4.  Information from the BT Speedtester

 Download speedachieved during the test was - 1839 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :7424 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 4500 Kbps

5.  A Speedtest from an external testing site.

6.  Your gateway
Which gateway
Records show your IP address is not that from the PlusNet brand and as such, we cannot detect your gateway. The results below may be skewed somewhat as a result.
You are currently connected to the "unknown" gateway.
This is because it appears you are not a PlusNet Customer.
7.  Your exchange status
VP capacity at this exchange is currently showing as Green
8.  Any other information
As a MAAF customer much of this info is not available to me

[#2]

1.  Your product type
"PlusNet Broadband Your Way Pro with included 15GB bandwidth"
2.  Your current usage from the VMBU
Paid-for usage  6.09GB  8am - Midnight 
Paid-for allowance: Up-to 15GB 8am - Midnight
Key: Peak usage Free usage: 396.12MB Midnight - 8am
Total usage: 6.49GB
3.  Your IP Profile, as reported by Plusnet
Estimated line speed:
2.5 Mbps - Checked on 2009-01-14 12:27:12
Current line speed:
750
4.  Information from the BT Speedtester
Download speedachieved during the test was - 664 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Your DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 11" gateway. This gateway is sometimes known as pcl-ag04.
7.  Your exchange status
"VP capacity at this exchange is currently showing as Green."
8.  Any other information
Been getting terrible pings and download speeds during the evenings and at peak times for months now, no problems at my end. On the verge of leaving pn unfortunately.

[#3]

I'm wondering if for the external speed tester it would be better to use the BBC iPlayer diagnostic? This shows results for download and for streaming which might help identify traffic shaping issues.

[#4]

Marky - Your problem looks like your connection speeds, which may be a result of being a long way from your exchange.
Unfortunately there's not very much we can do about that

[#5]

James,
I didn't move it because of this - could it be related

Quote

8.  Any other information Been getting terrible pings and download speeds during the evenings and at peak times for months now, no problems at my end. On the verge of leaving pn unfortunately.

[#6]

1.  Your product type
BBYW Opt. 2
2.  Your current usage from the VMBU

 Paid-for usage 3.3GB  8am - Midnight  
 
 Paid-for allowance: Up-to 15GB  8am - Midnight  
 
 Free usage: 159.09MB  Midnight - 8am  
 
 Total usage: 3.46GB 

3.  Your IP Profile, as reported by Plusnet
7150
4.  Information from the BT Speedtester
Download speedachieved during the test was - 2702 Kbps
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1
7.  Your exchange status
Locks Heath Code: STLOCKH
Market: 3

VP capacity at this exchange is currently showing as Green

8.  Any other information
No further info at this time.

[#7]

1.  Your product type
Plusnet Unlimited
2.  Your current usage from the VMBU
Peak usage:  1.66GB  8am - Midnight 
Off-peak usage: 125.25MB Midnight - 8am
Total usage: 1.79GB
3.  Your IP Profile, as reported by Plusnet
Current line speed:
    3000
4.  Information from the BT Speedtester
Please run the BT Speedtester and post the results in the following format:
Your DSL Connection Rate :4448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
5.  A Speedtest from an external testing site.
2736lbps down 369kbps up
6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 10" gateway. This gateway is sometimes known as pcl-ag03
7.  Your exchange status
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Download speed "appears" fine but actually surfing sites between 17:00 and 21:30 can be murder to the point of timeouts and "this page cannot be displayed"

[#8]

Quote from: jelv

I'm wondering if for the external speed tester it would be better to use the BBC iPlayer diagnostic?

just worth noticing that a single run of that test is about 32MB off your allowance. For accounts with a low peak allowance (such as mine) a few runs of that in an evening could soon mount up, so if it is of greater value than the others available, it may need to be used judiciously.

[#9]

1.  Your product type
"PlusNet Broadband Your Way Pro with included 15GB bandwidth"
2.  Your current usage from the VMBU
Paid-for usage  4.96GB  8am - Midnight 
Paid-for allowance: Up-to 15GB 8am - Midnight
Free usage: 188.69MB Midnight - 8am
3.  Your IP Profile, as reported by Plusnet
"Your current broadband speed is 7150 Kbps"
4.  Information from the BT Speedtester
Download speedachieved during the test was - 947 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1.
7.  Your exchange status
Virtual paths: Green
8.  Any other information
Speeds can be around 6000kbps and the next minute drop to below 700kbps.  There is no routine for these drops and can happen anytime and at off peak times. As an example this is a speedtest done yesterday 

Another test

[#10]

1.  Your product type
Plusnet Unlimited
2.  Your current usage from the VMBU
Peak usage  Peak usage:  92.97GB  8am - Midnight 
Off-Peak usage Off-peak usage: 3.81GB Midnight - 8am
Total usage: 96.78GB
3.  Your IP Profile, as reported by Plusnet
Current line speed:
    4000
4.  Information from the BT Speedtester
Please run the BT Speedtester and post the results in the following format:
Your DSL Connection Rate :5760 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 1" gateway. This gateway is sometimes known as ptn-ag1.
7.  Your exchange status
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Download speed appears fine but when i am actually downloading it is really slow

[#11]

i just did another speed test and it came up with this can someone please explain why it is so slow

[#12]

I have done another one......at this rate my upload will be faster than my download

[#13]

Just to let you know, I had a conversation with Jameseh, and he has been collating these.
Keep posting them if you are having problems, it can only  help to pinpoint the cause.  A lot of people are reporting wildly fluctuating speeds, rather than a consistently slow throughput, which indicates either exchange or backhaul contention.

Cheers
B.

[#14]

1.  Your product type
PlusNet Broadband Your Way Pro with included 15GB bandwidth
2.  Your current usage from the VMBU
Paid-for usage  7.83GB  8am - Midnight 
Paid-for allowance: Up-to 15GB 8am - Midnight
Key: Peak usage Free usage: 14.3GB Midnight - 8am
Total usage: 22.13GB
3.  Your IP Profile, as reported by Plusnet
Current line speed:
    5500
4.  Information from the BT Speedtester
Download speedachieved during the test was - 4833 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6496 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
5.  A Speedtest from an external testing site.
Download Speed: 5164 kbps (645.5 KB/sec ) Upload Speed: 375 kbps (49.4 KB/sec )
6.  Your gateway
You are currently connected to the "Telehouse East, Juniper 4" gateway. This gateway is sometimes known as pte-ag2.
7.  Your exchange status
Flint: VP capacity at this exchange is currently showing as Green.
8.  Any other information
The problem that I am getting is whilst playing online games, sometimes its fine but other times my ping is jumping all over the place. If im not kicked by the admin for having a high ping, I quit the game anyway because it becomes unplayable. At the times when I am having these problems in games, speedtests do show a decrease in my connection speed. Already have an open ticket regarding this problem, however Its not progressing at all so yes I am seeking further help in this matter.
Thanks

[#15]

1.  Your product type
PlusNet Broadband Your Way Option 2 with included 15GB bandwidth
2.  Your current usage from the VMBU
Paid-for usage          15.81GB  8am - Midnight
Paid-for allowance:  Up-to 15GB  8am - Midnight
Free usage:              6.89GB          Midnight - 8am
Total usage:          22.71GB
3.  Your IP Profile, as reported by Plusnet
Your current broadband speed is 6500Kbps

4.  Information from the BT Speedtester
Your DSL connection rate: 8096 Kbps
IP profile for your line is: 448 Kbps
Actual IP throughput achieved during the test was: 6500 Kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 11" gateway. This gateway is sometimes known as pcl-ag04.
7.  Your exchange status
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Very sloww!