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Broadband Speed Halved???

Lovelythanks
Grafter
Posts: 41
Thanks: 1
Registered: ‎16-02-2014

Broadband Speed Halved???

Last couple of days I've had problems with the broadband for the first time since being with Plusnet
No phone line at all on Friday which corrected itself how I do not know, but then we had phone line but no broadband... Having spoken with customer service, tried a few tests and still nothing I confirmed that the internal connections were sound by disconnecting and then reconnecting the extension from the master socket... Still no broadband... But then 2 hours later it was back on, Hooray, but hang on, it's half the speed now.
Having read about this 'sound to noise' thing is there any chance it could be what is giving me the problem now?
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband Speed Halved???

Hi,
I can definitely see a need for an SNR reset here. I've just submitted one for you so that should go through within the next couple of hours.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lovelythanks
Grafter
Posts: 41
Thanks: 1
Registered: ‎16-02-2014

Re: Broadband Speed Halved???

Grin Grin Grin
That's amazing... It's faster than ever now
Thank you so much Adam
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband Speed Halved???

Not a problem, I'm glad to see that helped.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team