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Broadband Showing No Usage

FIXED
fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Broadband Showing No Usage

My broadband usage is not shown today, the last day of my Account month.

Why is this?

Regards

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Broadband Showing No Usage

Fix
Hi there,
 
Sorry to hear you're having problems with viewing your usage. It's a bit of a known issue around these parts, and it's something I'm unable to advise when it'll be fully fixed.
 
I called you today to discuss other options, I've sent you a private message following our conversation.
 
Anoush
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Robot
Dabbler
Posts: 13
Thanks: 10
Registered: 11-05-2016

Re: Broadband Showing No Usage

I was without usage data roughly from December 2016 until April (https://community.plus.net/t5/Fibre-Broadband/No-broadband-usage-being-reported/td-p/1411132) . Then it reappeared, and everything has been fine until the last week. It was there on 17th (July), it was gone yesterday.  

What is so broken with this? Why has it become "unfixed"? The usage meter is an essential tool to manage my account. I'm on a capped tariff and without this tool, I'm unable to know whether I'm staying inside my limit or not.

 

Robot
Dabbler
Posts: 13
Thanks: 10
Registered: 11-05-2016

Re: Broadband Showing No Usage

I did disconnect and come back on with a new IP address, but that didn't help. And now today, it's back.

Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: Broadband Showing No Usage

Glad to hear it's showing again!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team