Broadband Showing No Usage
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband Showing No Usage
15-02-2017 9:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I cannot see my broadband usage. "Nothing to show" message, which cannot be true.
What is happening?
Fixed! Go to the fix.
Re: Broadband Showing No Usage
15-02-2017 9:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are on a tariff where you have a limited GB traffic per month then log a fault.
If you are on an unlimited account then Plusnet have disabled usage on their new network for selected gateways. This is due to errors on those gateways.
Search for usage on the forum search, you will find plenty of topics about this.
Re: Broadband Showing No Usage
15-02-2017 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
EG https://community.plus.net/t5/My-Account-Billing/No-usage-shown-again/m-p/1381202
Re: Broadband Showing No Usage
16-02-2017 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Showing No Usage
16-02-2017 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Adam. I usually check my usage once or twice a day and after viewing and/or downloading programmes. I appreciate that there always is a time lag between usage and it showing the usage. I was happy with what we had before, so is it possible to restore that?
Many thanks,
Alex
Re: Broadband Showing No Usage
17-02-2017 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For unlimited accounts I'm afraid not. However I've looked into your account and I can see the account type does not include unlimited usage so you should be able to view this normally via the Member Centre.
Can you reboot your router for me please then let me know if the usage monitor works/doesn't work still?
Thanks.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Broadband Showing No Usage
17-02-2017 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Showing No Usage
17-02-2017 1:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have rebooted, but it still does not show - 13.50hrs.
Thank you again for trying.
Alex
Re: Broadband Showing No Usage
17-02-2017 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you're on a limited product I've raised a ticket to our Networks team to investigate this within the next 1-3 working days. In the meantime, Adam's posted some of the usage on your account.
If this post resolved your issue, please click the 'This fixed my problem' button
21-02-2017 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Anoush. It is back to normal now and I cannot thank you enough for doing this for me. It was like driving a car with the fuel gauge not working!!!
Thanks again,
Alex
Re: Broadband Showing No Usage
21-02-2017 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fantastic news, thanks for coming back to let us know.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband Showing No Usage