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Broadband Renewal Problem

AW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎18-10-2018

Broadband Renewal Problem

Hi,
My Father in law has been sent a renewal offer which he thinks he has accepted but is rather unsure what he has been offered!

When looking in his account it says "

An error has occurred

You can't change your products for the moment, you already have a product change in progress."

 

Please can someone look into this and confirm what his renewal involves he is elderly and rather confused,

Thank you

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Broadband Renewal Problem

Hi @AW, are you able to send me a PM with some details for the account (username, address and postcode preferably) and I can take a look into it? Thanks!

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
Baldrick1
Moderator
Moderator
Posts: 11,835
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Broadband Renewal Problem

@AW 

Is this, your community account, linked in some way to your father in laws Plusnet account? If not Plusnet will not be able to identify said account from this post.

P.S. Do not publish his account details on this public forum. If necessary hopefully a Plusnet staffer will come along and ask you to send them a Private Message.

Edit, That was quick!

Moderator and Customer
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