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Broadband Question

MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Broadband Question

I've just had an engineer out to install/activate my phone line.
I am aware that I now have to wait 5-7 days for the router and the broadband to be activated.
My question is now the engineer has finished, do I need to contact customer service to let them know? Or will you guys know everything is now connected?
(P.S. I hope this is in the right place xD)

OFF TOPIC QUESTION - My Plusnet Assist doesn't seem to be working with Windows 8. Is there a fix for this?
3 REPLIES
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: Broadband Question

I'm not aware of any of the experienced users on here that would dream of using Plusnet Assist. There's nothing it does that can't be done manually. I suggest forget it - if you have queries post back here and someone will help.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Re: Broadband Question

Thanks for the reply.
I wanted to get everything sorted for when my router is delivered and broadband is activated. But if I don't really need it I won't bother, thank you for letting me know.
Superuser
Superuser
Posts: 9,387
Thanks: 698
Fixes: 51
Registered: 06-04-2007

Re: Broadband Question

Quote from: MegaPixelMan
My question is now the engineer has finished, do I need to contact customer service to let them know? Or will you guys know everything is now connected?

The line installation and phone activation results from an order that Plusnet place on BT Openreach. When the order completes Plusnet should be informed, and I would expect them to send a text message (and email if an address has been provided) to let you know.
So no need for you to tell them. Smiley
David