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Broadband Product Change

grahamn
Rising Star
Posts: 179
Thanks: 4
Fixes: 2
Registered: 12-09-2010

Broadband Product Change

I used the product change facility this morning to change my PlusNet Broadband package, but so far I've had no email to acknowledge the change and when I go in to view the product, it makes no reference to the product change that I requested.
Is this normal, as I'm wondering if the request worked and is in the "the system"?
Many thanks,
Graham.
5 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Broadband Product Change

It will be in the system and will only come in to effect on your next billing date.
There should be a closed ticket on the account about it I think.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband Product Change

Hi Graham,
Your account is scheduled to change on the 8th November.
If there's anything else your unsure of ask away Smiley
Chris
grahamn
Rising Star
Posts: 179
Thanks: 4
Fixes: 2
Registered: 12-09-2010

Re: Broadband Product Change

Hi Jelv and Chris,
Many thanks to you both for your replies.
Good to know it's in the system and due on the 8th as expected.
Regards,
Graham.
Grff
Grafter
Posts: 352
Thanks: 2
Registered: 02-08-2007

Re: Broadband Product Change

I changed mine a couple of days ago to fibre, and the only thing I got was an email regarding the engineer appointment.  I don't see anything else on my account other than the payment change in the billing section.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband Product Change

@Griff
Your fibre appointment is still on track for a week today, your account product will change over to fibre on that date.