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Broadband Product Change
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Broadband Product Change
02-11-2012 2:09 PM
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I used the product change facility this morning to change my PlusNet Broadband package, but so far I've had no email to acknowledge the change and when I go in to view the product, it makes no reference to the product change that I requested.
Is this normal, as I'm wondering if the request worked and is in the "the system"?
Many thanks,
Graham.
Is this normal, as I'm wondering if the request worked and is in the "the system"?
Many thanks,
Graham.
Message 1 of 6
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Re: Broadband Product Change
02-11-2012 2:16 PM
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It will be in the system and will only come in to effect on your next billing date.
There should be a closed ticket on the account about it I think.
There should be a closed ticket on the account about it I think.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 6
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Re: Broadband Product Change
02-11-2012 3:06 PM
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Hi Graham,
Your account is scheduled to change on the 8th November.
If there's anything else your unsure of ask away
Chris
Your account is scheduled to change on the 8th November.
If there's anything else your unsure of ask away
Chris
Message 3 of 6
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Re: Broadband Product Change
02-11-2012 3:15 PM
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Hi Jelv and Chris,
Many thanks to you both for your replies.
Good to know it's in the system and due on the 8th as expected.
Regards,
Graham.
Many thanks to you both for your replies.
Good to know it's in the system and due on the 8th as expected.
Regards,
Graham.
Message 4 of 6
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Re: Broadband Product Change
02-11-2012 4:23 PM
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I changed mine a couple of days ago to fibre, and the only thing I got was an email regarding the engineer appointment. I don't see anything else on my account other than the payment change in the billing section.
Message 5 of 6
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Re: Broadband Product Change
05-11-2012 10:10 AM
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@Griff
Your fibre appointment is still on track for a week today, your account product will change over to fibre on that date.
Your fibre appointment is still on track for a week today, your account product will change over to fibre on that date.
Message 6 of 6
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