Broadband Patchy and Intermittent
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Broadband Patchy and Intermittent
02-11-2015 9:09 PM
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Hope some one can help. I've been having issues with my ADSL broadband and its been intermittent and patchy. I've changed the router to a brand new TPLink unit but that didn't help.
Speed test results below:
http://www.speedtest.net/
Ping: 68ms
Download Speed: 3.36Mbps
Upload Speed: 0.40Mbps
I've also used BT test site: http://www.speedtest.btwh...ceTesterWS/diagnostics.do
Here are results;
Download speed achieved during the test was - 4.51 Mbps
Upload speed achieved during the test was - 0.31Mbps
Ping Test was - 39.63ms
Do I need a reset?
Thanks
Re: Broadband Patchy and Intermittent
03-11-2015 9:40 AM
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The download speed of 4.5Mb/s is around what I'd expect for your profile of 5Mb/s and is exactly in the middle of your estimate range.
When you say patchy and intermittent, what exactly is the issue you're seeing?
Re: Broadband Patchy and Intermittent
03-11-2015 3:01 PM
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The Internet is just painfully slow, lots of buffering, we can rarely watch Netflix or TV on our iPad. Even trying to watch a YouTube video is painful and I normally give up and use my 3G on my phone.
We have to reset it at least once a day, sometimes more. This sometimes helps a little bit but doesn't make a huge difference.
We have also experienced problems trying to go on Facebook or send whatsapp messages, and get connection errors on both applications often.
Any suggestions?
EDIT: I should add, this is with various devices, phones, laptops, all the same performance.
Re: Broadband Patchy and Intermittent
03-11-2015 3:51 PM
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For the customer, what exactly is it that you have to reset at least once a day? Are you 100% sure you don't have problems within your own network, whether that be wireless or wired?
Re: Broadband Patchy and Intermittent
03-11-2015 4:47 PM
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We're having to reset the router. The internet used to be fine, its only in the last few months we've had a problem. We are using wireless connections generally, but as I said we recently changed out the router to a brand new unit and the performance is exactly the same (poor).
Re: Broadband Patchy and Intermittent
03-11-2015 8:02 PM
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Can you post your line statistics? Someone could give instructions, but we'll need to know what model router you have.
You ping times look OK on the speed test, maybe a bit slow but nothing drastic. Could you also try some manual pings when the link is "bad"? From Windows command prompt "ping ntp.plus.net" and "tracert ntp.plus.net".
Raising a fault with Plusnet would make sense as well, they'll pull all your account settings and line test data into the ticket.
Re: Broadband Patchy and Intermittent
03-11-2015 9:52 PM
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I'll give the wired option a go and raise a fault ticket as well.
Re: Broadband Patchy and Intermittent
04-11-2015 9:40 AM
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Re: Broadband Patchy and Intermittent
04-11-2015 9:46 AM
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Quote from: frazell We have to reset it at least once a day, sometimes more.
What are you resetting? The wireless on the router, the whole router? Something else?
Here's the connection logs from our side:
And the BTWholesale tests aren't showing any disconnections either, so the router doesn't appear to be disconnecting.
Re: Broadband Patchy and Intermittent
04-11-2015 4:00 PM
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Re: Broadband Patchy and Intermittent
04-11-2015 4:45 PM
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Re: Broadband Patchy and Intermittent
08-11-2015 2:39 PM
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I see this never got remarked on
Quote from: aesmith ..........would errors and disconnections at the DSL level always show up in the Radius logs?
The answer is errors don't show up in Radius logs (at least not connection errors such as ES/CRC/HEC etc). Failures to authenticate etc probably do IIRC.
As for Disconnections at the DSL level, ha, now that is a bit more complicated. The simple answer is not always.
If a disconnection doesn't cause a loss of PPP session, then it won't show up in the logs, perhaps that's rather obvious. A user can often tell that there has been no loss of PPP session if their IP address has not changed (unless on a fixed IP address) and/or if their Gateway hasn't changed - however even if the PPP session has dropped/been dropped, reconnection might still be to the same Gateway, it's not too uncommon.
We are aware that short losses of sync which are triggered by a momentary loss of Upstream sync frequently do not cause loss of the PPP session. This could be caused by very strong interference/noise affecting the Upstream (but having little or no effect on the Downstream) or of course, some sort of fault. If when sync is re-established, there's been no change in downstream sync speed, one has to dig into the xDSL data to find such an event.
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