Broadband Not Connecting - Orange Light

[#1]

Hi,

I signed up to Plusnet in the middle of July but since plugging in my router the broadband is not connecting. I have followed the instructions but it appears the router is connected but I am not logging in to the broadband. I am getting an orange light.

I checked the broadband login settings on the router and the username is: setup@plusdsl.net and a password. (using this it sometimes connects for a few minutes and then drops.)

I changed the username to mine and used my account password (the one I use to login to my account on the website) but is does not seem to recognise the username or password?

I have not been able to contact Plusnet as the help lines are busy, does anyone know how to resolve this issue?

Thanks

[#2]

Hi guys, if anyone from plusnet is on this forum I could really do with some help here.

Thanks

[#3]

We now have staff looking to return to the office but no broadband or phones as they are VOIP. I have sent Plusnet a message through an online form and tried calling a number of times only to stay in a cue.

Is there anyone from plusnet on the forum to help?

[#4]

Thanks for your post @Topcat2vin 

I'm really sorry for the delay with activating your broadband following your order completing.

I've just done that for you now, let me know if there are any issues.