Broadband Issue....Help!
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Broadband Issue....Help!
20-01-2014 3:10 PM
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I am experiencing a broadband issue in the form of my connection is extremely slow. I have connected my laptop to the router by cable & rebooted the router but this has been to no avail. I have also tested my desktop which is connected direct to the router & the problem exists here too. I have checked the status of my exchange & this looks ok & also run a BT performance test, the results being, Download Speed 0.08, Upload Speed 0.33, Ping 40.25.
I have also changed the filter, plugged the router into a different BT socket & even tried another old router but again to no avail. The problems started yesterday afternoon whilst browsing the internet.
I would appreciate any help you can offer.
Many thanks & kind regards, Steve.
Re: Broadband Issue....Help!
20-01-2014 3:12 PM
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Re: Broadband Issue....Help!
20-01-2014 3:38 PM
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I am using a Buffalo AirStation, does this information help..
DSL Status
DSL Status Up
DSL Modulation Mode G.DMT
DSL Path Mode Interleave
Downstream Rate 4256 kbps
Upstream Rate 448 kbps
Downstream Margin 6.8 db
Upstream Margin 24.0 db
Downstream Line Attenuation 44.0
Upstream Line Attenuation 28.5
Downstream Transmit Power 19.3
Upstream Transmit Power 12.3
Many thanks.
Re: Broadband Issue....Help!
20-01-2014 3:47 PM
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Can you post the rest of the information requested
and also check your exchange status here http://usertools.plus.net/exchanges/ and advise what it says about WBC on 21CN
Quote Result of a BT speedtest http://speedtest.btwholesale.com - ignore the preamble and just tick Yes - then select diagnostic after it completes
Current Line Speed from here
Re: Broadband Issue....Help!
20-01-2014 4:04 PM
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Here are the Speed test results..
1. Best Effort Test: -provides background information.
Download Speed
0.04 Mbps
0 Mbps 4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.04 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.04 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Re: Broadband Issue....Help!
20-01-2014 4:07 PM
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Click here for further details
Colour: Green BT have advised that this exchange is enabled for WBC on 21CN
Colour: Unknown You can view recent Service Outages for this exchange here
Colour: Unknown BT have published Max DSL upgrade information for this exchange
Click here for further details
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
3.4 Mb
Re: Broadband Issue....Help!
20-01-2014 4:13 PM
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Second as the IP profile is given as 4.04Mbps you must be on 21CN ADSL2+ but your router is connecting on ADSL1 - can you check the router settings for DSL Modulation Mode
Re: Broadband Issue....Help!
20-01-2014 4:21 PM
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I have checked the DSL modulation setting & it is showing as MultiMode?
Re: Broadband Issue....Help!
20-01-2014 4:23 PM
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Re: Broadband Issue....Help!
20-01-2014 4:29 PM
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Many thanks for your help, much appreciated.
Re: Broadband Issue....Help!
20-01-2014 4:33 PM
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Re: Broadband Issue....Help!
20-01-2014 5:07 PM
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I doubt that it is a router fault & I'm now using a 3Com unit plugged into the test socket & still have the same issue.
I'll let you know how I get on.
Re: Broadband Issue....Help!
20-01-2014 6:34 PM
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Re: Broadband Issue....Help!
20-01-2014 8:11 PM
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Thank you for your help Oldjim & apologies for being a numpty if this turns out to be the case.
Re: Broadband Issue....Help!
21-01-2014 3:44 PM
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