cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Fault & Order Support Guides

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Broadband Fault & Order Support Guides

I’ve reviewed the supporting documentation surrounding broadband faults. I’ve taken some time to write some in depth and easy to read documentation on how broadband faults might arise, and what it is we do as your Internet Service Provider to investigate and resolve such issues.
If you believe there is anything missing from these guides, or have a question generally, please comment on the specific guide and I’ll do my best to answer any questions you may have. Please see below for links to the relevant guides.

I have a fault

No Sync (NSC) || Flashing 'Broadband' Light

Frequent Disconnection (DCN)

Speed (EPP)

Authentication (Auth) || 'Internet' Light Red?

Fault Locations

Broadband Network

Banding Guide

Our Testing

Fibre Faults Guide

Available options for setting noise margin, interleaving etc.

How Fibre DLM works

Reconnecting after a Major Service Outage

 

Moderator's note by Mike (Mav): Links fixed

 

Chris Pettitt
Cloud Environments Engineer
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband Fault Support Guides

Made temporary sticky as otherwise it could easily get lost
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Broadband Fault Support Guides

Link added to BT document giving options and methods for setting noise margin, interleaving, retrain, etc.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Broadband Fault & Order Support Guides

Added a link for the guide to reconnecting manually via the router following an MSO/MSF
Chris Pettitt
Cloud Environments Engineer