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Broadband Fault Ticket system down?
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Broadband Fault Ticket system down?
09-01-2011 10:40 AM
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I've been trying to log a new fault ticket since last friday - but is the system down, as all I get when trying to use either http://faults.plus.net/ or through the Help & Support pages is this:
"Error
Sorry, An error occured whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later."
Tried clearing out Temp IE Files/cookies etc. but still the same.........is it just me, or is everyone else having the smae problem?
Ta!
"Error
Sorry, An error occured whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later."
Tried clearing out Temp IE Files/cookies etc. but still the same.........is it just me, or is everyone else having the smae problem?
Ta!
Message 1 of 5
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Re: Broadband Fault Ticket system down?
09-01-2011 11:20 AM
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welcome to the forum
I could be this, but it does say Sat/Sun http://usertools.plus.net/status/archive/1294419515.htm
I could be this, but it does say Sat/Sun http://usertools.plus.net/status/archive/1294419515.htm
Message 2 of 5
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Re: Broadband Fault Ticket system down?
10-01-2011 11:31 AM
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HI Alfa,
There seems to be an issue with your faults checker. I'll get someone to look into that now.
Jojo
There seems to be an issue with your faults checker. I'll get someone to look into that now.
Jojo
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Re: Broadband Fault Ticket system down?
10-01-2011 11:45 AM
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HI Alfa,
It's not a simple fix so if you need to raise a fault then please call 0845 140 0200 and we will raise it manually for you.
Jojo
It's not a simple fix so if you need to raise a fault then please call 0845 140 0200 and we will raise it manually for you.
Jojo
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Re: Broadband Fault Ticket system down?
10-01-2011 11:49 AM
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ok - thanks Jojo - I'll call this evening when I get back home
dick:quote
dick:quote
Message 5 of 5
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