Broadband Dropping Out
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- Re: Broadband Dropping Out
Broadband Dropping Out
14-04-2020 12:10 PM
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Hello,
Over the last 10 days my adsl broadband keeps dropping out. This occurs predominately during the mornings and evenings on every day.
When this occurs none of my devices (mobile, tablet, firestick, laptop) can access the internet.
The broadband light on my router starts to flash, goes solid for a short time then flashes again - repeat.
Unplugging everything doesn't solve the issue. The router is plugged into the master socket and I have tried a different microfilter.
Please help as I am trying to work from home and keep in touch with loved ones using video calls etc. With being on my own this is terribly isolating having no working internet!!
I look forward to your reply.
Nina
Re: Broadband Dropping Out
14-04-2020 12:36 PM
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Re: Broadband Dropping Out
14-04-2020 5:37 PM
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Thanks for your time on the phone @ninamphillips
I'm sorry for the issues with your broadband connection. As discussed I've booked an engineer to investigate further and I'll call you back afterwards in the hope your connection's fixed and you're reliably back up and running.
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