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Broadband Dropping 20 Times a Day

alastairwp
Newbie
Posts: 7
Registered: 08-04-2017

Broadband Dropping 20 Times a Day

Hi there, I've been having all kinds of trouble with PlusNet and BT with my line dropping out 20times a day for up to an hour at a time. BT have sent 6 engineers out who fob us off. PlusNet simply don't care and they know they were stuck because there's no other network in our area. I'm considering launching a class action case against PlusNet and BT. Would you be interested in joining me? If so email me at alastairwp@gmail.com.

3 REPLIES
Moderator
Moderator
Posts: 25,784
Thanks: 1,133
Fixes: 47
Registered: 14-04-2007

Re: Broadband Dropping 20 Times a Day

Moderator Note by Dick (Strat)

Post moved to its own topic and renamed.

Customer and Forum Moderator.
Product of the Tyrell Corporation
Superuser
Superuser
Posts: 10,022
Thanks: 1,562
Fixes: 19
Registered: 22-08-2007

Re: Broadband Dropping 20 Times a Day

If you would like assistance from the forum, please follow the speed issues trouble shooter (see link at the bottom) and post the full stats as below

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


@crt can you please post a radius plot?

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Broadband Dropping 20 Times a Day

Hi @alastairwp I've reviewed your account and I am sorry to see your fault ongoing for sometime. It looks like an escalation has been raised with our suppliers and your fault is due to be investigated by a field engineer within the next 48 hours.

 

Thanks for your patience, and I apologise for the inconvenience caused.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support